Productive and destructive reactions to conflict in diverse workgroups: The role of affective climate

Ayoko, O. and Härtel, C. E. J. (2005). Productive and destructive reactions to conflict in diverse workgroups: The role of affective climate. In: Responsible Management in an Uncertain World - EURAM 2005 Conference. EURAM Conference, Munich, Germany, (). 4-7 May 2005.

Author Ayoko, O.
Härtel, C. E. J.
Title of paper Productive and destructive reactions to conflict in diverse workgroups: The role of affective climate
Conference name EURAM Conference
Conference location Munich, Germany
Conference dates 4-7 May 2005
Proceedings title Responsible Management in an Uncertain World - EURAM 2005 Conference
Place of Publication Munich, Germany
Publisher München
Publication Year 2005
Sub-type Other
Language eng
Abstract/Summary Although the literature on the role of affect in conflict resolution is growing, little research has examined the role of affect as an antecedent to types of conflict events and employees’ reaction to conflict in culturally diverse workgroups (CDWs). Using both qualitative and quantitative methods, this study investigates the impact of affective climate on the reactions to conflict events in culturally diverse workgroups. Data for Study 1 were collected from 265 group members and 142 group leaders (in both private and public sector organizations) who responded to open-ended survey questions on the general environment for conflict in their workgroups. In Study 2, respondents from 528 staff from seven public and private sector organizations reported on their workgroups’ affective climate, conflict events and reaction to conflict. Results of Study 1 showed that there was need for better leadership and conflict management skills in culturally heterogeneous groups. The results of Study 2 revealed that groups with high levels of group effective climate were associated with high levels of productive reactions to conflict. In particular, group conflict management norms moderated the relationship between task conflict events and productive reactions to conflict. Implications of the findings are discussed.
Q-Index Code EX
Q-Index Status Provisional Code
Institutional Status Unknown

Document type: Conference Paper
Collection: UQ Business School Publications
 
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Created: Fri, 11 Mar 2011, 17:29:51 EST by Professor Charmine Hartel on behalf of UQ Business School