Cross-cultural effectiveness of Western expatriate-Thai client interactions: lessons learned for IHRM research and theory

Fisher, G. B. and Hartel, C. E. J. (2003) Cross-cultural effectiveness of Western expatriate-Thai client interactions: lessons learned for IHRM research and theory. Cross-Cultural Management, 10 4: 4-28. doi:10.1108/13527600310797667


Author Fisher, G. B.
Hartel, C. E. J.
Title Cross-cultural effectiveness of Western expatriate-Thai client interactions: lessons learned for IHRM research and theory
Journal name Cross-Cultural Management   Check publisher's open access policy
ISSN 1352-7606
1758-6089
Publication date 2003
Sub-type Article (original research)
DOI 10.1108/13527600310797667
Volume 10
Issue 4
Start page 4
End page 28
Total pages 25
Place of publication Bingley, W. Yorks., United Kingdom
Publisher Emerald Group Publishing
Language eng
Abstract Expatriates who perform poorly in their overseas assignments cost multinational enterprises billions of dollars, damage firm reputation, disrupt relationships with local nationals, and often exact a cost on expatriates’ psychological well-being. International human resource management, which assumes the crucial responsibility of managing expatriates, should therefore be able to identify the competencies underlying effective expatriate performance, and evaluate crosscultural competence and overall effectiveness. Little research, however, is available on the role of culture in determining cross-cultural effectiveness in expatriate-client interactions. Moreover, it is rarely acknowledged that the customer impacts upon the effectiveness of such interactions. This paper provides a theoretical explication of the relationships between the factors of intercultural effectiveness, sociobiographical characteristics, and perceived task and contextual performance of individual managers operating in an intercultural environment. Qualitative research is conducted which, in general, demonstrates the importance of examining intercultural effectiveness from the respective cultural perspectives of the expatriate and the host country client. The findings elucidate the factors contributing to the intercultural effectiveness of Western expatriate managers operating in intercultural teams in Thailand.
Keyword Expatriates
Intercultural communication
Intercultural effectiveness
International human resource management
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collection: UQ Business School Publications
 
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Created: Sun, 27 Feb 2011, 19:42:25 EST by Professor Charmine Hartel on behalf of UQ Business School