The five capabilities of socially responsible companies

Black, Leeora D. and Hartel, Charmine E. J. (2004) The five capabilities of socially responsible companies. Journal of Public Affairs, 4 2: 125-144. doi:10.1002/pa.176

Author Black, Leeora D.
Hartel, Charmine E. J.
Title The five capabilities of socially responsible companies
Journal name Journal of Public Affairs   Check publisher's open access policy
ISSN 1479-1854
Publication date 2004-05
Sub-type Article (original research)
DOI 10.1002/pa.176
Volume 4
Issue 2
Start page 125
End page 144
Total pages 20
Place of publication Bognor Regis, West Sussex, United Kingdom
Publisher John Wiley & Sons
Language eng
Abstract This paper develops and tests a model that integrates processes of public affairs management with stakeholder engagement and dialogue, business ethics and social reporting to explain social responsibility capabilities in organisations. The model, called Corporate Social Responsibility Management Capacity, describes social responsiveness as arising from a firm's social responsibility orientation and its public relations orientation. The paper shows how the model can be used by managers to measure, manage and improve their company's ability to be socially responsible.
Keyword Social responsiveness
Public affairs
Public relations
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collection: UQ Business School Publications
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Created: Sun, 27 Feb 2011, 19:05:19 EST by Professor Charmine Hartel on behalf of UQ Business School