Tourism absorptive capacity: Conceptualization of knowledge acquiring and generating capabilities of tourism organizations

Singh, Paul D. G., Ritchie, Brent W. and Ruhanen, Lisa (2010). Tourism absorptive capacity: Conceptualization of knowledge acquiring and generating capabilities of tourism organizations. In: Mark Orams, Michael Lück, Jill Poulston and Sharon Race, Proceedings of the New Zealand Tourism and Hospitality Research Conference 2010: Adding Value Through Research. New Zealand Tourism and Hospitality Research Conference 2010, Auckland, Aotearoa, N.Z., (409-429). 24 - 26 November 2010.

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Author Singh, Paul D. G.
Ritchie, Brent W.
Ruhanen, Lisa
Title of paper Tourism absorptive capacity: Conceptualization of knowledge acquiring and generating capabilities of tourism organizations
Conference name New Zealand Tourism and Hospitality Research Conference 2010
Conference location Auckland, Aotearoa, N.Z.
Conference dates 24 - 26 November 2010
Proceedings title Proceedings of the New Zealand Tourism and Hospitality Research Conference 2010: Adding Value Through Research
Place of Publication Auckland, Aotearoa, N.Z.
Publisher School of Hospitality and Tourism and New Zealand Tourism Research Institute
Publication Year 2010
Sub-type Fully published paper
Editor Mark Orams
Michael Lück
Jill Poulston
Sharon Race
Start page 409
End page 429
Total pages 21
Collection year 2011
Language eng
Formatted Abstract/Summary
Knowledge is a source of competitive advantage; with the capability of organizations to exploit external knowledge a source of this advantage. Absorptive Capacity (ACAP) is the ability to value, acquire, and transform external knowledge, assimilate it with prior knowledge, then exploit it by creating commercial or knowledge outputs. A study of ACAP in a tourism context can provide insights into how organizations develop ACAP and how they acquire (or why they do not acquire) external knowledge. Such insights may be of interest to destination marketing and management organizations on how they can develop tourism ACAP; especially given their increasingly dynamic operational environments. Government agencies, external training providers, industry associations, and researchers looking to improve their own or stakeholders‘ ACAP may also be interested in understanding tourism ACAP. Developing tourism ACAP may improve preparedness and response to change. It is postulated that differences in ACAP moderators between organizations, cēterīs paribus, creates differences in performance, flexibility, cooperation, survivability and sustainability when confronted with exogenous or endogenous environmental change. This article recognizes the value of ACAP; discussing limiting assumptions preventing its widespread use in tourism. Knowledge acquisition, via a brief review of the central ACAP literature, is transformed and assimilated with prior tourism knowledge into a conceptual framework of tourism ACAP. Finally, a future research proposal utilizing ACAP to study New Zealand‘s Regional Tourism Organizations is outlined.
Keyword Absorptive capacity
Capabilities
Knowledge transfer
Tourism organizations
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Presented during the Session "Knowledge, Education & Investment". CD-ROM. Published under "Theme: Knowledge, Education and Investment".

Document type: Conference Paper
Collections: Official 2011 Collection
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Created: Wed, 23 Feb 2011, 20:53:46 EST by Dr Lisa Ruhanen on behalf of School of Tourism