A web-based system for proactive management of supply exceptions

Xu, Henry Huaqing (2010) A web-based system for proactive management of supply exceptions. Journal of Manufacturing Systems, 29 2/3: 91-101. doi:10.1016/j.jmsy.2010.11.003

Author Xu, Henry Huaqing
Title A web-based system for proactive management of supply exceptions
Journal name Journal of Manufacturing Systems   Check publisher's open access policy
ISSN 0278-6125
Publication date 2010-07
Sub-type Article (original research)
DOI 10.1016/j.jmsy.2010.11.003
Volume 29
Issue 2/3
Start page 91
End page 101
Total pages 11
Place of publication Oxford, United Kingdom
Publisher Elsevier
Collection year 2011
Language eng
Formatted abstract
To avoid or mitigate the ripple effect of a supply exception (defined here as a partial and/or late delivery) in the supply chain, it is imperative to identify the exceptional event early and handle it effectively and efficiently between the affected parties. This paper proposes a Web-based system which enables the early identification of supply exceptions and provides structured business processes for handling them. Particularly, through the dynamic mapping of a specific customer order with finished goods inventory and the progress of internal work orders against a pre-defined milestone model for each product, the status of the customer's order is determined. In case of an exception (i.e. a customer order cannot be fulfilled as promised in the order schedule), a standard process is triggered to handle it collaboratively by business partners through fast, effective negotiations.
To achieve these objectives, a top-down system design approach was employed, which covers conceptualization of the key co-ordination processes, methodology development, design of system architecture and the integrative processes and subsequent system implementation. To demonstrate the effectiveness of the Web-based system, an example is used to compare the current process with the one proposed. The system was evaluated in the context of the IST project Co-OPERATE. Finally, the presented work is concluded and future research directions are indicated.
© 2010 The Society of Manufacturing Engineers. Published by Elsevier Ltd. All rights reserved.
Keyword Chain event management
Investment strategies
Manufacturing systems
Flexible resources
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Published under Technical Papers.

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2011 Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 2 times in Thomson Reuters Web of Science Article | Citations
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Created: Wed, 09 Feb 2011, 16:12:01 EST by Karen Morgan on behalf of UQ Business School