The effect of accent of service employees on customer service evaluation: The role of customer emotions

Rao Hill, Sally and Tombs, Alastair G. (2010). The effect of accent of service employees on customer service evaluation: The role of customer emotions. In: Paul Ballantine and Jörg Finsterwalder, Proceedings ANZMAC 2010. Australian New Zealand Marketing Academy Conference (ANZMAC 2010), Christchurch, New Zealand, (1-9). 29 November - 1 December 2010.

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Author Rao Hill, Sally
Tombs, Alastair G.
Title of paper The effect of accent of service employees on customer service evaluation: The role of customer emotions
Conference name Australian New Zealand Marketing Academy Conference (ANZMAC 2010)
Conference location Christchurch, New Zealand
Conference dates 29 November - 1 December 2010
Proceedings title Proceedings ANZMAC 2010
Place of Publication Christchurch, New Zealand
Publisher University of Canterbury
Publication Year 2010
Sub-type Fully published paper
ISBN 9780473178208
Editor Paul Ballantine
Jörg Finsterwalder
Volume 21
Issue 6
Start page 1
End page 9
Total pages 9
Language eng
Q-Index Code E1
Q-Index Status Provisional Code
Institutional Status UQ
Additional Notes Conference theme: Doing more things less. Proceedings section: 15. Services Marketing

Document type: Conference Paper
Collections: ERA 2012 Admin Only
UQ Business School Publications
 
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Created: Mon, 07 Feb 2011, 17:47:49 EST by Dr Alastair Tombs on behalf of UQ Business School