Strategic human resource management in Malaysian five star hotels: “Best practise” or environmental “fit”?

Ahmad, Rozila, Scott, Noel and Solnet, David (2010). Strategic human resource management in Malaysian five star hotels: “Best practise” or environmental “fit”?. In: Proceedings of CAUTHE 2010: Challenge the Limits. 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, Hobart, TAS, Australia, (1-19). 8-11 February 2010.

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Name Description MIMEType Size Downloads
Author Ahmad, Rozila
Scott, Noel
Solnet, David
Title of paper Strategic human resource management in Malaysian five star hotels: “Best practise” or environmental “fit”?
Conference name 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference
Conference location Hobart, TAS, Australia
Conference dates 8-11 February 2010
Convener School of Management at the University of Tasmania
Proceedings title Proceedings of CAUTHE 2010: Challenge the Limits
Place of Publication Hobart, TAS, Australia
Publisher University of Tasmania
Publication Year 2010
Sub-type Fully published paper
ISBN 9781862955608
Start page 1
End page 19
Total pages 19
Collection year 2011
Language eng
Abstract/Summary This paper explores the strategic human resource management (SHRM) practices in Malaysian five star hotels in an attempt to assess its relevance and to discover the most suitable human resource (HR) practices for five star hotels in developing countries. To serve this objective, it compares the HR practices used in six Malaysian five star hotels. It finds that there is considerable variation in the extent of SHRM adoption in these hotels despite the similarities of their star rating and external environment. While some hotels adopt most of the recommended HR practices in SHRM literature, some focus on matching the HR policies and practices with the environment. The occurrence of an employees’ “strike” was reported in one of the organisations with a “best practise” approach while job satisfaction and affective commitment was frequently expressed in organisations with environmental “fit”. Although this study is not sufficient to claim that some SHRM “best practise” does not have universal validity for non-managerial employees, it suggests how to improve HR practices systems for five star beach resort hotels in Malaysia and potentially in other developing countries.
Keyword Strategic human resource management
Human resource practices system
Best practise
Environmental fit
Hotel industry
Malaysia
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Conference Paper
Collections: Official 2011 Collection
UQ Business School Publications
 
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Created: Sun, 23 Jan 2011, 02:51:13 EST by Mr Noel Scott on behalf of School of Tourism