The aim of this research report is to develop a model on which strategies can be formulated for the support of End User Computing. A review of the literature was undertaken to define and seek a deeper understanding of end user computing. The potential benefits and costs of EUC, as well as a treatment of the generic strategies to manage EUC, are summarised from the literature.
The proposed EUC support model consists of six modules. These are consultancy, information, technological infrastructure, education, support and resources. The report focuses on this model but recognises the significant impact of the external and internal environments of the organisation. The EUC support model's underlying strengths are its modularity, its explicit recognition of the interrelationships between its modules, and its focus on end user needs.
Indirect evidence of the validity of the EUC support model is gained from two case studies undertaken. The first case study demonstrates the potential effectiveness of the consultancy module in supporting end users in developing their own applications. Through the perspective of this consultancy it was demonstrated how the other modules of the EUC support model could improve the effectiveness of consultancies.
The second case study uses the EUC support model as a tool to analyse the existing EUC support activities in an organisation. The model proved very useful as an analysis tool. As an analysis tool it provides some evidence as to its effectiveness as a strategic planning tool for supporting end user computing.
The EUC support model as proposed in this report has a certain intuitive appeal. It presents what is essentially a common sense approach to EUC support in a concise and readily understood framework. It is suggested that further refinement of the model as an analysis framework would strengthen its potential as a planning tool.