Logistics management in Chandlers: A case study

Tang, Jyh Shyan (1993) Logistics management in Chandlers: A case study The University of Queensland:

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Author Tang, Jyh Shyan
Title of report Logistics management in Chandlers: A case study
Formatted title


Publication date 1993
Place of publication The University of Queensland
Total pages 100
Language eng
Subjects 1503 Business and Management
Formatted abstract
This report examines the logistics management system in Chandlers - an electrical home appliances retailing group, with its heavy capital investment in inventory. The major components of logistics management are discussed one by one, in comparison with the concepts presented in literature to the real operations in this company. Some problems are identified and suggested actions are made for future improvement.

Chapter 1 is a brief introduction to the definition of logistics and managerial issues in channel management, and is followed by a description of Chandlers company and the Vox retail group, to which it belongs, in chapter 2.

Through Chapter 3 to chapter 7, many critical issues are raised, such as the concepts of supply chain management, the third party contractor carriers, psychic stock in the store, EDI utilization and the relationship of high inventory and high customer service.

Finally, this report concludes that the problems identified can be solved, either with or without any capital investment. In the short run, improvement and maintenance of relationships with its channel members can assist in enhancing the customer service. For the long run, investment in EDI, EPOS, or even automated order picking process will benefit Chandlers by cost-savings, inventory control, and better purchasing decisions.


Document type: Research Report
Collection: MBA reports
 
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Created: Fri, 07 Jan 2011, 08:40:36 EST by Ning Jing on behalf of The University of Queensland Library