Recommendations for Management Development of Computer Systems Officers in the Information Technology Group of Telecom Australia

Nutt,Rick (1991) Recommendations for Management Development of Computer Systems Officers in the Information Technology Group of Telecom Australia The University of Queensland:

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Author Nutt,Rick
Title of report Recommendations for Management Development of Computer Systems Officers in the Information Technology Group of Telecom Australia
Formatted title


Publication date 1991
Place of publication The University of Queensland
Total pages 111
Language eng
Subjects 1503 Business and Management
Formatted abstract
The objective of this report was to investigate the Management Development needs of Computer Systems Officers in the Information Technology Group of Telecom Australia. This research was attempted because of a belief that well trained technical personnel are moved to management positions on the pretext that because they are good technically they will be good in management. Unfortunately management training does not appear to be well focused for these people.

This research was completed using a combination of a literature review and a survey which was administered to the Computer Systems Officers who hold positions involving a substantial component of management / supervisory duties in their job in the Information Technology Group. The findings taken from the literature review are interspersed with the findings of the survey.

The results of the survey showed that the Computer Systems Officers surveyed held positions that involved a reasonably high component of management / supervisory duties. The component of these duties increased as the designation of the Computer Systems Officer increased. At the same time the majority of the personnel surveyed stated that they thought that the management development provided by Telecom Australia was not adequate given Telecom's changing environment. Telecom Australia has also recognised that management development is a problem and has embarked on its own survey of the organisation in order to develop a National Management Development strategy. Fortunately the majority of the personnel surveyed agreed that they should take at least equal responsibility for their management development.

One of the expected results of the survey was that a number of the Computer Systems Officers at the lower designation levels were not happy with their mix of technical and management duties. They would prefer to be doing a "majority technical" job and are not happy with the amount of management duties that they perform. While the result was expected it was not dealt with in this report except for making some recommendations in the final section.

The report concludes that the Professional Development Scheme developed in Melbourne by the Information Technology Group should be introduced into all states and that progress with this scheme should be closely monitored. It also notes that the Integrated Management Development Program should be introduced shortly and that the higher level designations of Computer Systems Officers will most probably attend this program. Progress and satisfaction levels of this program should also be closely monitored.




Document type: Research Report
Collection: MBA reports
 
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Created: Tue, 21 Dec 2010, 16:02:18 EST by Mr Yun Xiao on behalf of The University of Queensland Library