A review of program evaluation and performance monitoring in the Queensland public sector: The case of regionalisation in the Queensland police service

Keatinge, David J. (1996) A review of program evaluation and performance monitoring in the Queensland public sector: The case of regionalisation in the Queensland police service The University of Queensland:

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Author Keatinge, David J.
Title of report A review of program evaluation and performance monitoring in the Queensland public sector: The case of regionalisation in the Queensland police service
Formatted title


Publication date 1996
Place of publication The University of Queensland
Total pages 91
Language eng
Subjects 1503 Business and Management
Formatted abstract
Program Evaluation and Performance Monitoring are the driving force behind the review and continual assessment of many organisational change processes in the public sector. They provide crucial feedback mechanisms within the strategic management cycle.

This report identifies the necessary conditions for successful evaluations and performance monitoring of organisational change processes, considering issues which arise in the execution of these processes. This report specifically analyses issues associated with program evaluation and performance monitoring in the Queensland public sector.

A case study of regionalisation in the Queensland Police Service is undertaken as an illustration of implementing evaluation processes. Two evaluations conducted by the Criminal Justice Commission and the Public Sector Management Commission are reviewed. These evaluations both sought to measure the effectiveness of regionalisation within the Queensland Police Service.

This report examines the effectiveness and implications of these evaluations. Information was collected by interviewing research officers who were responsible for conducting the evaluations, and senior police personnel.

The report concludes that several issues associated with program evaluation and performance monitoring were not adequately addressed in both evaluations. It is recommended that these issues form the basis for further evaluations of regionalisation within the Queensland Police Service.

Document type: Research Report
Collection: MBA reports
 
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Created: Tue, 21 Dec 2010, 11:53:03 EST by Muhammad Noman Ali on behalf of The University of Queensland Library