The impact of technology-based self-service on consumer satisfaction and commitment.

Rowe, Amanda Tracy (2004). The impact of technology-based self-service on consumer satisfaction and commitment. PhD Thesis, School of Business|, The University of Queensland.

Document type: Thesis
 
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Created: Thu, 16 Dec 2010, 11:52:53 EST by Mrs Jennifer Creese on behalf of Social Sciences and Humanities Library Service