The application of electronic work sampling technology in community pharmacy

Emmerton, L., Becket, G. and Gillbanks, L. (1998) The application of electronic work sampling technology in community pharmacy. Journal of Social and Administrative Pharmacy, 15 3: 191-197.

Author Emmerton, L.
Becket, G.
Gillbanks, L.
Title The application of electronic work sampling technology in community pharmacy
Journal name Journal of Social and Administrative Pharmacy   Check publisher's open access policy
ISSN 0281-0662
0282-6607
Publication date 1998
Sub-type Article (original research)
Volume 15
Issue 3
Start page 191
End page 197
Total pages 7
Place of publication Stockholm, Sweden
Publisher Swedish Pharmaceutical Press
Language eng
Abstract Baseline measurement of pharmacy work practices can assist in optimally utilising staff expertise. Work sampling technology was applied to measure community pharmacy staff activities. Random reminders, programmed to average 6.4 signals per hour, alerted staff to scan custom-defined barcodes with pocketsized readers. Barcodes depicted location, contact (person) and activity when signalled. Recording took place for one working week. Data were validated by initial observation and search for illogical data. Data are presented for one pharmacy; compliance with the study was estimated at 83%. It was estimated that the pharmacist was in the dispensary 81% of the time, and in contact with patients in 14% of instances. Technical tasks constituted 21% of the pharmacist's and 43% of the intern's recorded tasks. Reallocation of nonprofessional tasks could allow more patient consultation and professional tasks by pharmacists. These electronic methods were considered viable, and further developments are underway
Keyword Community
New Zealand
Pharmacies
Time studies
Self-reporting
Work sampling
Q-Index Code C1
Additional Notes Journal status - Ceased

Document type: Journal Article
Sub-type: Article (original research)
Collection: School of Pharmacy Publications
 
Versions
Version Filter Type
Citation counts: Scopus Citation Count Cited 0 times in Scopus Article
Google Scholar Search Google Scholar
Created: Thu, 16 Dec 2010, 09:51:24 EST by Lynne Emmerton on behalf of School of Pharmacy