Empowerment can be seen as the identification and removal of conditions that foster powerlessness. Empowerment may involve a managed redistribution of power throughout an organisation as well as the provision of efficacy information to enhance feelings of motivation, confidence and control.
Increasing environmental uncertainty, the adoption of a decentralised structure, and the utilisation of culture as a potential source of competitive advantage are some of the reasons IBM. is focusing on empowerment. Empowerment is one of the techniques that IBM is using to turn around a recent decline in organisational effectiveness as indicated by recent poor financial results, and declining market share. Empowerment is helping shape new roles for IBM employees in both the management and professional career paths.
IBM is actively promoting a sophisticated model of empowerment that recognises both the relational and motivational dimensions of empowerment.