A review of the literature, from 1990 indicates that several researchers agree with the basic procedures required for successful design and implementation of incentive schemes. However, the literature does not record any qualitative research investigating whether the application of these factors will produce a successful scheme in practice.
In an endeavour to answer this question, two large organisations that have established team based incentive programs in the Brisbane area were investigated. In-depth interviews of their management and focus group discussions with their employees were conducted. Both organisations applied the design and implementation procedures in conformity with the literature methods. The outcomes were very different: One organisation has been running a successful scheme for nine years, and the other will be disbanded after three years.
It is therefore possible to conclude there are other factors involved with the success of an incentive scheme other than design and implementation.