Total quality management (TQM) is not a new management science or tool. It is built on existing quality assurance techniques and is a philosophy that looks at the way in which organizations view quality.
In starting a Total Quality Management (TQM) programme, for example, the strategy adopted should be jointly developed so everyone has a sense of ownership in the actions taken. Whether one adopts a Juran, Deming, or other approach should be a matter or consensus.
The purpose of Total Quality Management is to implement a process that is long term and continuous improvement initiatives throughout the organization, beginning with their own function in the organizations. TQM integrates the fundamental techniques and principles of Quality Function Deployment, Taguchi methods, Statistical Process Control, Just-In-Time, and existing management tools into a structured approach. The primary objective of this approach is to incorporate quality and integrity into all functions at all levels of the organization.
This report attempts to examine what is currently known about TQM - its definition, steps for implementation, organizational change, strategic planning and techniques - and how it can be used to develop various aspects of total quality-oriented human resource management; achieving total commitment to quality within an organization; achieving higher productivity and profitability through TQM/ISO 9000 system that the organization confronted. And finally f describes the concept of “benchmarking” approach that will accomplish the task of higher quality levels, and increased productivity within an organization as a whole.
In addition, the incorporation of TQM principles into the company and its planning process has contributed to the company's continued success, and should serve as a model for other companies to follow.