Intercultural competencies for culturally diverse work teams

Lloyd, Shannon and Härtel, Charmine (2010) Intercultural competencies for culturally diverse work teams. Journal of Managerial Psychology, 25 8: 845-875. doi:10.1108/02683941011089125

Author Lloyd, Shannon
Härtel, Charmine
Title Intercultural competencies for culturally diverse work teams
Journal name Journal of Managerial Psychology   Check publisher's open access policy
ISSN 0268-3946
Publication date 2010-11
Sub-type Article (original research)
DOI 10.1108/02683941011089125
Volume 25
Issue 8
Start page 845
End page 875
Total pages 31
Editor Michael J. Morley
Jean-Luc Cerdin
Place of publication Bingley, W. Yorks., United Kingdom
Publisher Emerald Group Publishing
Collection year 2011
Language eng
Formatted abstract
Purpose –
The purpose of this paper is to examine the impact that the level of individuals’
intercultural competencies has on their satisfaction, trust and affective commitment and assessment of their work team.

Design/methodology/approach –

An intercultural competencies classification system is developed in which the cognitive, affective and behavioural intercultural competencies predicted to impact upon individuals’ responses toward, and assessments of, their work team are identified. The results of quantitative survey research providing support for the classification system are subsequently described.

Findings –

Competencies identified as being related to individuals’ responses toward, and
assessments of, their work team include cognitive complexity, goal orientation, dissimilarity openness, tolerance for ambiguity and emotion, and conflict management skills.

Research limitations/implications –

The research provides sound evidence for the important role that intercultural competence plays in facilitating positive individual level outcomes which it is theorised will lead to positive team level outcomes.

Originality/value –

The key contribution of the research is the development of an intercultural
competencies classification system which ties together in a single but multifaceted framework the intercultural competencies required for employees working in culturally diverse teams.
© Emerald Group Publishing Limited.
Keyword Competences
Cross-cultural management
Job satisfaction
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Special Issue: Intercultural competence

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2011 Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 14 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 5 times in Scopus Article | Citations
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Created: Fri, 26 Nov 2010, 11:02:21 EST by Karen Morgan on behalf of UQ Business School