An experimental study of affect, cognitive load, and interpersonal functioning at work

Ashton-James, Claire E. (2003). An experimental study of affect, cognitive load, and interpersonal functioning at work Honours Thesis, School of Business, The University of Queensland.

       
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Author Ashton-James, Claire E.
Thesis Title An experimental study of affect, cognitive load, and interpersonal functioning at work
School, Centre or Institute School of Business
Institution The University of Queensland
Publication date 2003
Thesis type Honours Thesis
Total pages 126
Language eng
Subjects 15 Commerce, Management, Tourism and Services
Formatted abstract This thesis contributes both empirically and theoretically to current research on affect, affect cognition and interpersonal functioning. An integrative analysis of Weiss and Cropanzano's (1996) Affective Events Theory, Forgas's (1995) Affect Infusion Model, and Ashkanasy, Ashton-James and Jordan's (2003) Process Model of Affective Responses suggests that workplace conditions influence individuals' affective states, affective information processing strategies, and ultimately the adaptive success with which they respond to interpersonal encounters. From these theoretical underpinnings it is argued that the depletion of cognitive processing resources that results from cognitive strain at work moderates the processes that mediate the relation between affect and interpersonal response strategies. Following a preliminary empirical analysis of theoretical assumptions and experimental techniques, a main experimental study was used to test the hypothesis that cognitive processing resources moderate the impact of affective states on interpersonal functioning. The results of these experiments suggest that level of cognitive strain does indeed moderate the influence of affect on interpersonal behaviour. These findings have considerable theoretical, research, and practical implications for understanding intra-individual (within-person) variation in the interpersonal functioning of organisational members.

 
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Created: Fri, 19 Nov 2010, 13:01:17 EST by Muhammad Noman Ali on behalf of The University of Queensland Library