A capabilities-based approach to obtaining a deeper understanding of information technology governance effectiveness: Evidence from IT steering committees

Prasad, Acklesh, Heales, Jon and Green, Peter (2010). A capabilities-based approach to obtaining a deeper understanding of information technology governance effectiveness: Evidence from IT steering committees. In: Proceedings 2009 Research Symposium on Information Integrity & Information Systems Assurance. 2009 Research Symposium on Information Integrity & Information Systems Assurance, Toronto, On, Canada, (214-232). 1-3 October 2009. doi:10.1016/j.accinf.2010.07.013

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Author Prasad, Acklesh
Heales, Jon
Green, Peter
Title of paper A capabilities-based approach to obtaining a deeper understanding of information technology governance effectiveness: Evidence from IT steering committees
Conference name 2009 Research Symposium on Information Integrity & Information Systems Assurance
Conference location Toronto, On, Canada
Conference dates 1-3 October 2009
Proceedings title Proceedings 2009 Research Symposium on Information Integrity & Information Systems Assurance   Check publisher's open access policy
Journal name International Journal of Accounting Information Systems (ERA Rank B)   Check publisher's open access policy
Place of Publication New York, United States
Publisher Elsevier Science
Publication Year 2010
Sub-type Fully published paper
DOI 10.1016/j.accinf.2010.07.013
ISSN 1467-0895
Volume 11
Issue 3
Start page 214
End page 232
Total pages 19
Collection year 2011
Language eng
Abstract/Summary Given the substantial investment in information technology (IT), and the significant impact IT has on organizational success, organizations consume considerable resources to manage acquisition and use of their IT resources. While various arguments proposed suggest which IT governance arrangements may work best, our understanding of the effectiveness of such initiatives is limited. We examine the relationship between the effectiveness of IT steering committee driven IT governance initiatives and firm's IT management and IT infrastructure related capabilities. We further propose that firm's IT-related capabilities generated through IT governance initiatives should improve its business processes and firm-level performance. We test these relationships empirically by a field survey. Results suggest that firms' effectiveness of IT steering committee driven IT governance initiatives positively relates to the level of their IT-related capabilities. We also found positive relationships between IT-related capabilities and internal process-level performance. Our results also support that improvement in internal process-level performance positively relates to improvement in customer service and firm-level performance.
Keyword IT governance
IT steering committees
IT-related capabilities
Internal process-level performance
Improvement in customer service
Firm-level performance
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Conference Paper
Collections: Official 2011 Collection
UQ Business School Publications
 
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Created: Tue, 16 Nov 2010, 18:20:55 EST by Karen Morgan on behalf of UQ Business School