A case study of the reliability of business information systems

Vongphakdi, Monthira T. (1996). A case study of the reliability of business information systems Master's Thesis, School of Business, The University of Queensland.

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Author Vongphakdi, Monthira T.
Thesis Title A case study of the reliability of business information systems
School, Centre or Institute School of Business
Institution The University of Queensland
Publication date 1996
Thesis type Master's Thesis
Total pages 65
Language eng
Subjects 14 Economics
Formatted abstract
Software is playing an ever-increasing role in critical business processes as computer applications become more diverse and permeate more areas of organisations. As information becomes increasingly important factor to businesses, producing reliable information systems become more and more crucial. This research investigates the application of statistical testing to business software reliability and develops an explanatory model of the reliability of business application systems. In particular, the research investigates the effect on software reliability of (a) volatility of user requirements, (b) user involvement in the software development, (c) user IS experience, (d) user understanding of requirements, (e) user perception of the system, and (f) developer expertise.

Results showed that as user requirements become more volatile, the reliability of software decreases. Unfortunately, the analyses failed to find statistically significant results to support other research hypotheses due to the small number of observations.

Document type: Thesis
Collection: UQ Theses (non-RHD) - UQ staff and students only
Citation counts: Google Scholar Search Google Scholar
Created: Wed, 27 Oct 2010, 12:07:42 EST by Ning Jing on behalf of Social Sciences and Humanities Library Service