The impact of ISO 9000 on small companies / by Daniel Shung-Wei Lee.

Lee, Daniel Shung-Wei. (1995). The impact of ISO 9000 on small companies / by Daniel Shung-Wei Lee. , School of Business, The University of Queensland.

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Author Lee, Daniel Shung-Wei.
Thesis Title The impact of ISO 9000 on small companies / by Daniel Shung-Wei Lee.
School, Centre or Institute School of Business
Institution The University of Queensland
Publication date 1995
Total pages 83
Language eng
Subjects 14 Economics
Formatted abstract
ISO 9000 is a voluntary world standard that strives to identify and standardise terms and processes that apply to management of quality. Whilst advocates claim ISO 9000 provides many benefits, there are also many critics of the standard. Because small companies form the backbone of the Australian economy, this report examines the costs and benefits of ISO 9000 and its impact on small companies.

A literature review on quality, ISO 9000 and related issues will precede in-depth interviews with quality consultants and ISO 9000-certified small companies.

This report finds that, whilst there are shortcomings with the certification process, ISO 9000 does provide a means of improving and maintaining quality. Further, the success of ISO 9000 in Australia and the rest of the world has been driven by the community's insistence on certification to achieve and maintain quality. Hence, this report recommends small business to recognise this and be willing to undertake ISO 9000.

Document type: Thesis
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Created: Wed, 29 Sep 2010, 14:54:34 EST by Mr Kevin Liang on behalf of Social Sciences and Humanities Library Service