An evaluation of a benchmarking initiative in extended treatment mental health services

Shepherd, Nicole, Meehan, Thomas J., Davidson, Fiona and Stedman, Terry (2010) An evaluation of a benchmarking initiative in extended treatment mental health services. Australian Health Review, 34 3: 328-333. doi:10.1071/AH09698


Author Shepherd, Nicole
Meehan, Thomas J.
Davidson, Fiona
Stedman, Terry
Title An evaluation of a benchmarking initiative in extended treatment mental health services
Journal name Australian Health Review   Check publisher's open access policy
ISSN 0156-5788
1449-8944
Publication date 2010-07-25
Sub-type Article (original research)
DOI 10.1071/AH09698
Volume 34
Issue 3
Start page 328
End page 333
Total pages 6
Place of publication Collingwood, Australia
Publisher CSIRO Publishing
Collection year 2011
Language eng
Formatted abstract
Aim. To evaluate the effectiveness of a benchmarking initiative in facilitating quality improvement and reform in
extended care mental health services.
Method. Individual interviews and focus group discussions were conducted with 84 staff in 22 extended care mental
health services that had previously participated in a State-wide benchmarking exercise in Queensland, Australia.
Results. Staff reported positive outcomes from participation in the benchmarking exercise. Information derived from
benchmarking provided a different perspective on the strengths and weaknesses of individual services and an opportunity to
learn from peer services. Staff in 86% of the services identified issues that needed to be addressed and 64% of services had
implemented one or more service improvement projects in response to shortcomings identified through the benchmarking
exercise.
Conclusions. The collection and reporting of performance data through a process of benchmarking was successful in
facilitating service improvement in most of the participating facilities. Engaging services in all stages of the process was
considered useful in converting benchmarking data into knowledge that was able to be applied at the local service level. © 2010 AHHA.
Keyword Managed care
Performance
Model
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2011 Collection
School of Medicine Publications
 
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Created: Sun, 12 Sep 2010, 00:07:29 EST