The ontological deficiencies of process modeling in practice

Recker, Jan, Indulska, Marta, Rosemann, Michael and Green, Peter (2010) The ontological deficiencies of process modeling in practice. European Journal of Information Systems, 19 5: 501-525. doi:10.1057/ejis.2010.38

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Author Recker, Jan
Indulska, Marta
Rosemann, Michael
Green, Peter
Title The ontological deficiencies of process modeling in practice
Journal name European Journal of Information Systems   Check publisher's open access policy
ISSN 0960-085X
Publication date 2010-10
Sub-type Article (original research)
DOI 10.1057/ejis.2010.38
Volume 19
Issue 5
Start page 501
End page 525
Total pages 25
Editor Hans van der Heijden
Ray Paul
Richard Baskerville
Place of publication Basingstoke, United Kingdom
Publisher Palgrave Macmillan
Collection year 2011
Language eng
Subject C1
1503 Business and Management
890399 Information Services not elsewhere classified
Formatted abstract
Business process modeling is widely regarded as one of the most popular forms
of conceptual modeling. However, little is known about the capabilities and
deficiencies of process modeling grammars and how existing deficiencies
impact actual process modeling practice. This paper is a first contribution
towards a theory-driven, exploratory empirical investigation of the ontological
deficiencies of process modeling with the industry standard Business Process
Modeling Notation (BPMN). We perform an analysis of BPMN using a theory
of ontological expressiveness. Through a series of semi-structured interviews
with BPMN adopters we explore empirically the actual use of this grammar.
Nine ontological deficiencies related to the practice of modeling with BPMN
are identified, for example, the capture of business rules and the specification
of process decompositions. We also uncover five contextual factors that impact
on the use of process modeling grammars, such as tool support and modeling
conventions. We discuss implications for research and practice, highlighting
the need for consideration of representational issues and contextual factors in
decisions relating to BPMN adoption in organizations. 
© 2010 Operational Research Society Ltd
Keyword Process modeling
Usage behavior
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Faculty of Business, Economics and Law -- Publications
Official 2011 Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 17 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 37 times in Scopus Article | Citations
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Created: Thu, 24 Jun 2010, 09:06:05 EST by Karen Morgan on behalf of UQ Business School