What doctors want? A consultation method when the patient is a doctor

Kay, Margaret, Mitchell, Geoffrey and Clavarino, Alexandra (2010) What doctors want? A consultation method when the patient is a doctor. Australian Journal of Primary Health, 16 1: 52-59. doi:10.1071/PY09052

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Author Kay, Margaret
Mitchell, Geoffrey
Clavarino, Alexandra
Title What doctors want? A consultation method when the patient is a doctor
Journal name Australian Journal of Primary Health   Check publisher's open access policy
ISSN 1448-7527
Publication date 2010
Sub-type Article (original research)
DOI 10.1071/PY09052
Volume 16
Issue 1
Start page 52
End page 59
Total pages 8
Editor Libby Kalucy
Rae Walker
Place of publication Bundoora, VIC, Australia
Publisher Australian Institute for Primary Care and School of Public Health, La Trobe University
Collection year 2011
Language eng
Formatted abstract
Doctors face many barriers accessing health care. Even after a doctor has adopted the patient role, quality health care can remain elusive. This study investigated the consultation between the treating doctor and the doctor-patient. We aimed to determine what doctors want within the consultation, their preferred consultation method. This qualitative study involved 37 GPs who participated in one of six independently facilitated focus groups. Data were recorded, transcribed and analysed for recurrent themes using an iterative inductive framework. Participants emphasised the importance of, and the difficulty in, establishing a relationship with a GP. This involved determining who to see and when to go to the doctor. Specific ways of strengthening the doctor—patient relationship were discussed, including understanding the illness experience, acknowledging the whole patient, setting boundaries, providing holistic care, developing rapport and participating in shared decision making. Empathy was especially important. Analysis revealed strong similarities with the 'patient-centred consultation method'. Understanding the preferred consultation method for doctors will assist doctors in providing quality care to their peers. This is an important step in enhancing health access for doctors. Doctors want what patients want: care delivered within a patient-centred consultation. These insights may help other health professionals when treating or receiving care from their colleagues.
© 2010 La Trobe University.
Keyword Attitude of health personnel
Health behaviour
Physician health
Qualitative research
Qualitative research
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Published under "Research".

Document type: Journal Article
Sub-type: Article (original research)
Collections: Official 2011 Collection
School of Medicine Publications
School of Pharmacy Publications
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Citation counts: TR Web of Science Citation Count  Cited 4 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 4 times in Scopus Article | Citations
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Created: Sun, 04 Apr 2010, 00:07:30 EST