Towards a deeper understanding of information technology governance effectiveness: A capabilities-based approach

Prasad, Acklesh, Heales, Jon and Green, Peter (2009). Towards a deeper understanding of information technology governance effectiveness: A capabilities-based approach. In: ICIS 2009 Proceedings. International Conference on Information Systems (ICIS) 2009, Phoenix, Arizona, USA, (1-19). 15-18 December, 2009.

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Name Description MIMEType Size Downloads
Author Prasad, Acklesh
Heales, Jon
Green, Peter
Title of paper Towards a deeper understanding of information technology governance effectiveness: A capabilities-based approach
Conference name International Conference on Information Systems (ICIS) 2009
Conference location Phoenix, Arizona, USA
Conference dates 15-18 December, 2009
Proceedings title ICIS 2009 Proceedings
Place of Publication Online
Publisher Association for Information Systems
Publication Year 2009
Year available 2009
Sub-type Fully published paper
Volume Paper 122
Start page 1
End page 19
Total pages 19
Collection year 2010
Language eng
Abstract/Summary We examine the relationship between the effectiveness of IT steering committee-driven IT governance initiatives and firm’s IT management and IT infrastructure related capabilities. We test these relationships empirically by a field survey of 216 firms. Results of this study suggest that a firms’ effectiveness of IT steering committee-driven IT governance initiatives positively relate to the level of their IT-related capabilities. We also found positive relationships between IT-related capabilities and internal process-level performance, which positively relate to improvement in customer service and firm-level performance. For researchers, we demonstrate that the resourcebased theory provides a more robust explanation of the determinants of firms IT governance initiatives. This would be ideal in evaluating other IT governance initiatives effectiveness in relation to how they contribute to building performance-differentiating IT-related capabilities. For decision makers, we hope our study has reiterated the notion that IT governance is truly a coordinated effort, embracing all levels of human resources.
Subjects E1
080609 Information Systems Management
890399 Information Services not elsewhere classified
Keyword IT governance
IT steering committees
IT-related capabilities
Internal process-level performance
Improvement in customer service
Firm-level performance
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes Electronic proceedings published on AISeL. The Association for Information Systems Electronic Library (AISeL) is a repository for AIS-related journals and AIS conference proceedings.

 
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Created: Mon, 29 Mar 2010, 15:37:00 EST by Karen Morgan on behalf of UQ Business School