Communication accommodation between patients and health professionals: Themes and strategies in satisfying and unsatisfying encounters

Watson, Bernadette M. and Gallois, Cynthia (1999) Communication accommodation between patients and health professionals: Themes and strategies in satisfying and unsatisfying encounters. International Journal of Applied Linguistics, 9 2: 167-180. doi:10.1111/j.1473-4192.1999.tb00170.x


Author Watson, Bernadette M.
Gallois, Cynthia
Title Communication accommodation between patients and health professionals: Themes and strategies in satisfying and unsatisfying encounters
Journal name International Journal of Applied Linguistics   Check publisher's open access policy
ISSN 0802-6106
1473-4192
Publication date 1999-12-01
Sub-type Article (original research)
DOI 10.1111/j.1473-4192.1999.tb00170.x
Volume 9
Issue 2
Start page 167
End page 180
Total pages 14
Place of publication Oxford, England
Publisher Blackwell Publishing
Language eng
Subject 1701 Psychology
Abstract This paper has several goals. One is to introduce and contextualize the papers that contribute to this special issue. All of the papers in the issue are grounded in Communication Accommodation Theory and Coupland, Wiemann & Giles'(1991) typology of miscommunication. These theories are briefly reviewed here, and some links between them are explored in the context of the contributory papers. Another goal of this paper is to discuss some of the themes and issues raised by a reading of the other papers as a set. In this regard, two issues which may be worthy of further research and theoretical attention in the future are selected and highlighted. First, the degree to which communicators are aware of various language and communication strategies, especially accommodation strategies, is considered. The relationship between awareness and research tasks such as self-reporting is important here. Second, the concept of accommodation dilemmas, their relationship to miscommunication and problematic talk, along with possible avenues of dilemma resolution are explored.
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Unknown

Document type: Journal Article
Sub-type: Article (original research)
Collection: School of Psychology Publications
 
Versions
Version Filter Type
Citation counts: Scopus Citation Count Cited 0 times in Scopus Article
Google Scholar Search Google Scholar
Created: Sat, 27 Mar 2010, 01:39:09 EST by Dr Bernadette Watson on behalf of School of Psychology