The transforming power of complementary assets

Hughes, Alan and Scott-Morton, Michael S. (2006) The transforming power of complementary assets. MIT Sloan Management Review, 47 4: 50-58.


Author Hughes, Alan
Scott-Morton, Michael S.
Title The transforming power of complementary assets
Journal name MIT Sloan Management Review   Check publisher's open access policy
ISSN 0019-848X
1532-9194
Publication date 2006
Sub-type Article (original research)
Volume 47
Issue 4
Start page 50
End page 58
Total pages 9
Place of publication Cambridge, MA, United States
Publisher Sloan Management Review
Language eng
Subject 1499 Other Economics
Abstract The article discusses changes in information technology and the ability of businesses to exploit investments in complementary assets. A case study of Schneider National Inc. is presented in order to demonstrate how transformations in information technology interact with strategy, structure, and people. Schneider's implementation of satellite communications and tracking systems is reviewed. The impact which the technological advances and transformations had on drivers, customer service representatives, service team leaders, and dispatchers is examined. Schneider Dedicated and Schneider Logistics, two business units of Schneider National, are evaluated. INSETS: About the Research;The Nine Pieces of Schneider National
Keyword Information technology
Return on assets
Customer relations
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Non-UQ

Document type: Journal Article
Sub-type: Article (original research)
Collections: Excellence in Research Australia (ERA) - Collection
School of Economics Publications
 
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Created: Fri, 26 Mar 2010, 10:38:28 EST by Ms May Balasaize on behalf of Faculty Of Health Sciences