Business process modeling: Perceived benefits

Indulska, Marta, Green, Peter, Recker, Jan and Rosemann, Michael (2009). Business process modeling: Perceived benefits. In: A. H. F. Laender, S. Castano, U. Dayal, F. Casati and J. P. M. de Oliveira, Conceptual Modeling - ER 2009. 28th International Conference on Conceptual Modeling, Gramado, Brazil, (458-471). 9-12 November, 2009. doi:10.1007/978-3-642-04840-1_34

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Author Indulska, Marta
Green, Peter
Recker, Jan
Rosemann, Michael
Title of paper Business process modeling: Perceived benefits
Conference name 28th International Conference on Conceptual Modeling
Conference location Gramado, Brazil
Conference dates 9-12 November, 2009
Proceedings title Conceptual Modeling - ER 2009   Check publisher's open access policy
Journal name Lecture Notes in Computer Science   Check publisher's open access policy
Place of Publication Berlin, Heidelberg
Publisher Springer-Verlag
Publication Year 2009
Year available 2009
Sub-type Fully published paper
DOI 10.1007/978-3-642-04840-1_34
ISBN 3642048390
ISSN 0302-9743
Editor A. H. F. Laender
S. Castano
U. Dayal
F. Casati
J. P. M. de Oliveira
Volume 5829 LNCS
Start page 458
End page 471
Total pages 14
Collection year 2010
Language eng
Abstract/Summary The process-centered design of organizations and information systems is globally seen as an appropriate response to the increased economic pressure on organizations. At the methodological core of process-centered management is process modeling. However, business process modeling in large initiatives can be a time-consuming and costly exercise, making it potentially difficult to convince executive management of its benefits. To date, and despite substantial interest and research in the area of process modeling, the understanding of the actual benefits of process modeling in academia and practice is limited. To address this gap, this paper explores the perception of benefits derived from process modeling initiatives, as reported through a global Delphi study. The study incorporates the views of three groups of stakeholders – academics, practitioners and vendors. Our findings lead to the first identification and ranking of 19 unique benefits associated with process modeling. The study in particular found that process modeling benefits vary significantly between practitioners and academics. We argue that the variations may point to a disconnect between research projects and practical demands.
Subjects 890399 Information Services not elsewhere classified
080603 Conceptual Modelling
Keyword Business process modeling
Modeling advantages
Delphi study
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ

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Citation counts: TR Web of Science Citation Count  Cited 18 times in Thomson Reuters Web of Science Article | Citations
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Created: Mon, 22 Mar 2010, 13:39:30 EST by Karen Morgan on behalf of UQ Business School