Cross-channel mobile social software: An empirical study

Heyer, Clint, Brereton, Margot and Viller, Stephen (2008). Cross-channel mobile social software: An empirical study. In: Margaret Burnett, Maria Francesca Costibile, Tiziana Catarci, Boris de Ruyter, Desney Tan, Mary Czerwinski and Arnie Lund, The 26th Annual CHI Conference on Human Factors in Computing Systems : CHI 2008. 26th Annual CHI Conference on Human Factors in Computing Systems, Florence, Italy, (1525-1534). 5-10 April 2008. doi:10.1145/1357054.1357294

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Author Heyer, Clint
Brereton, Margot
Viller, Stephen
Title of paper Cross-channel mobile social software: An empirical study
Conference name 26th Annual CHI Conference on Human Factors in Computing Systems
Conference location Florence, Italy
Conference dates 5-10 April 2008
Proceedings title The 26th Annual CHI Conference on Human Factors in Computing Systems : CHI 2008
Journal name Chi 2008: 26th Annual Chi Conference On Human Factors in Computing Systems Vols 1 and 2, Conference Proceedings
Place of Publication New York, U.S.A.
Publisher Association for Computing Machinery
Publication Year 2008
Sub-type Fully published paper
DOI 10.1145/1357054.1357294
Open Access Status
ISBN 9781605580111
Editor Margaret Burnett
Maria Francesca Costibile
Tiziana Catarci
Boris de Ruyter
Desney Tan
Mary Czerwinski
Arnie Lund
Volume 1
Start page 1525
End page 1534
Total pages 10
Language eng
Formatted Abstract/Summary
In this paper, we introduce a prototype system designed to support mobile group socializing that has been appropriated for everyday use by 150 users over 18 months. The system supports cross-channel communication, allowing users to participate in group conversations using text messaging, instant messaging, email and the web. It does this with the "console," a uniform text-based syntax that enables the prototype to be used over a variety of mediums.

We found that participants used the system mostly for ad-hoc coordination rather than chat, with pervasive, cross-channel group communication supporting an informal "half-invite" style of invitation. We examine why coordination dominates over chat, suggesting that cross- hannel mobile group messaging serves a distinct role, different to traditional text messaging, instant messaging and email. Furthermore, we found differences in the content and usage habits across channels, for example messages sent from a computer were more likely to refer to time and location than those sent using a phone. We also discuss the usage of the prototype and compare it to other work.
Copyright 2008 ACM.
Subjects 1005 Communications Technologies
120304 Digital and Interaction Design
1203 Design Practice and Management
Keyword Text messaging
Group messaging
Field trial
Q-Index Code E1
Q-Index Status Provisional Code
Additional Notes 2 v. : ill. ; 28 cm.

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Created: Wed, 24 Feb 2010, 13:22:01 EST by June Temby on behalf of Faculty Of Engineering, Architecture & Info Tech