For better or worse: Consumer perceptions of factors impacting company crisis outcome

McDonald, Lynette M., Sparks, Beverley and Glendon, Ian (2007). For better or worse: Consumer perceptions of factors impacting company crisis outcome. In Eric Laws, Bruce Prideaux and Kaye Chon (Ed.), Crisis management in tourism (pp. 110-128) Cambridge, USA: CABI.

Author McDonald, Lynette M.
Sparks, Beverley
Glendon, Ian
Title of chapter For better or worse: Consumer perceptions of factors impacting company crisis outcome
Title of book Crisis management in tourism
Place of Publication Cambridge, USA
Publisher CABI
Publication Year 2007
Sub-type Research book chapter (original research)
ISBN 1845930479
9781845930479
Editor Eric Laws
Bruce Prideaux
Kaye Chon
Chapter number 9
Start page 110
End page 128
Total pages 19
Total chapters 26
Language eng
Subjects 1506 Tourism
Keyword Consumers
Tourism
Crisis management
Q-Index Code B1

 
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Created: Mon, 18 Jan 2010, 16:18:18 EST by Michael Affleck on behalf of Faculty of Social & Behavioural Sciences