Information technology and the changing fabric of organization

Zammuto, Raymond F., Griffith, Terri L., Majchrzak, Ann, Dougherty, Deborah J. and Faraj, Samer (2007) Information technology and the changing fabric of organization. Organization Science, 18 5: 749-762. doi:10.1287/orsc.1070.0307

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Author Zammuto, Raymond F.
Griffith, Terri L.
Majchrzak, Ann
Dougherty, Deborah J.
Faraj, Samer
Title Information technology and the changing fabric of organization
Journal name Organization Science   Check publisher's open access policy
ISSN 1047-7039
Publication date 2007-09
Sub-type Article (original research)
DOI 10.1287/orsc.1070.0307
Volume 18
Issue 5
Start page 749
End page 762
Total pages 14
Place of publication Hanover, Md.
Publisher INFORMS
Language eng
Subject 0899 Other Information and Computing Sciences
1503 Business and Management
Abstract Technology has been an important theme in the study of organizational form and function since the 1950s. However, organization science's interest in this relationship has declined significantly over the past 30 years, a period during which information technologies have become pervasive in organizations and brought about significant changes in them. Organizing no longer needs to take place around hierarchy and the collection, storage, and distribution of information as was the case with "command and control" bureaucracies in the past. The adoption of innovations in information technology (IT) and organizational practices since the 1990s now make it possible to organize around what can be done with information. These changes are not the result of information technologies per se, but of the combination of their features with organizational arrangements and practices that support their use. Yet concepts and theories of organizational form and function remain remarkably silent about these changes. Our analysis offers five affordances--visualizing entire work processes, real-time/flexible product and service innovation, virtual collaboration, mass collaboration, and simulation/synthetic reality--that can result from the intersection of technology and organizational features. We explore how these affordances can result in new forms of organizing. Examples from the articles in this special issue "Information Technology and Organizational Form and Function" are used to show the kinds of opportunities that are created in our understanding of organizations when the "black boxes" of technology and organization are simultaneously unpacked. [ABSTRACT FROM AUTHOR]
Keyword Technology
Organizational design
Organizational form
Organizational structure
Organizational processes
Information systems
Q-Index Code C1

Document type: Journal Article
Sub-type: Article (original research)
Collections: Excellence in Research Australia (ERA) - Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 177 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 288 times in Scopus Article | Citations
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Created: Thu, 12 Nov 2009, 12:17:44 EST by Ms Lynette Adams on behalf of Faculty of Business, Economics & Law