The effects of interruptions, task complexity, and information presentation on computer-supported decision-making performance

Speier, Cheri, Vessey, Iris and Valacich, Joseph S. (2003) The effects of interruptions, task complexity, and information presentation on computer-supported decision-making performance. Decision Sciences, 34 4: 771-797. doi:10.1111/j.1540-5414.2003.02292.x

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Author Speier, Cheri
Vessey, Iris
Valacich, Joseph S.
Title The effects of interruptions, task complexity, and information presentation on computer-supported decision-making performance
Journal name Decision Sciences   Check publisher's open access policy
ISSN 0011-7315
1540-5915
Publication date 2003
Sub-type Article (original research)
DOI 10.1111/j.1540-5414.2003.02292.x
Volume 34
Issue 4
Start page 771
End page 797
Total pages 27
Editor Vicki Smith-Daniels
Jennifer Lousie Fraser
Place of publication Hoboken, NJ, U.S.A.
Publisher Wiley-Blackwell
Language eng
Subject 1503 Business and Management
Abstract Interruptions are a frequent occurrence in the work life of most decision makers. This paper investigated the influence of interruptions on different types of decision-making tasks and the ability of information presentation formats, an aspect of information systems design, to alleviate them. Results from the experimental study indicate that interruptions facilitate performance on simple tasks, while inhibiting performance on more complex tasks. Interruptions also influenced the relationship between information presentation format and the type of task performed: spatial presentation formats were able to mitigate the effects of interruptions while symbolic formats were not. The paper presents a broad conceptualization of interruptions and interprets the ramifications of the experimental findings within this conceptualization to develop a program for future research.
Keyword Decision making
Interuptions
Information presentation formats
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Unknown

Document type: Journal Article
Sub-type: Article (original research)
Collections: Excellence in Research Australia (ERA) - Collection
UQ Business School Publications
 
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Citation counts: TR Web of Science Citation Count  Cited 112 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 172 times in Scopus Article | Citations
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