A comparison of two measures of hospital foodservice satisfaction

Wright, Olivia, Capra, Sandra and Aliakbari, Judith (2003) A comparison of two measures of hospital foodservice satisfaction. Australian Health Review, 26 1: 70-75.

Author Wright, Olivia
Capra, Sandra
Aliakbari, Judith
Title A comparison of two measures of hospital foodservice satisfaction
Journal name Australian Health Review   Check publisher's open access policy
ISSN 0156-5788
Publication date 2003
Sub-type Article (original research)
Volume 26
Issue 1
Start page 70
End page 75
Total pages 6
Place of publication Sydney
Publisher Australian Healthcare Association
Language eng
Subject 111199 Nutrition and Dietetics not elsewhere classified
Abstract There are few published papers on patient satisfaction with food or nutrition services in either acute or chronic health care settings. The aim of this study was to evaluate two questionnaires for measuring patient satisfaction with hospital foodservice, the “Parkside Inpatient Questionnaire” and the “Wesley Hospital Foodservice Patient Satisfaction Questionnaire”. Data were collected from 540 patients at a Queensland Public Hospital.Results indicated the Wesley Hospital Foodservice Patient Satisfaction Questionnaire obtained more positive patient feedback and was more reliable at measuring patient satisfaction (?=0.89) than the Parkside Inpatient Questionnaire (?=0.75), thus it is a more effective foodservice quality management tool.
Keyword Hospitals - Australia
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Unknown

Document type: Journal Article
Sub-type: Article (original research)
Collections: Excellence in Research Australia (ERA) - Collection
School of Medicine Publications
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