Information technology and the governance of social security

Henman, Paul and Adler, Michael (2003) Information technology and the governance of social security. Critical Social Policy, 23 2: 139-164. doi:10.1177/0261018303023002002

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Author Henman, Paul
Adler, Michael
Title Information technology and the governance of social security
Journal name Critical Social Policy   Check publisher's open access policy
ISSN 0261-0183
Publication date 2003-05-01
Sub-type Article (original research)
DOI 10.1177/0261018303023002002
Volume 23
Issue 2
Start page 139
End page 164
Total pages 26
Place of publication London, U.K.
Publisher Sage
Language eng
Subject 160512 Social Policy
160806 Social Theory
1605 Policy and Administration
Formatted abstract
Recent welfare state developments have emphasized the structure, administration and governance of service delivery. In critically examining these developments, this article advances a governmentality approach to the welfare state that highlights the significance of technology in contributing to the nature and practices of the welfare state. Based on a comparative study of computerization in the social security systems of 13 OECD countries, it demonstrates that information technologies have generally increased the control of staff and claimants by management rather than empowered them.
Copyright © 2003 Critical Social Policy Ltd
Keyword Computerization
Public administration
Technological impacts
Q-Index Code C1
Q-Index Status Provisional Code
Institutional Status Unknown

Document type: Journal Article
Sub-type: Article (original research)
Collections: Excellence in Research Australia (ERA) - Collection
School of Nursing, Midwifery and Social Work Publications
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Citation counts: TR Web of Science Citation Count  Cited 14 times in Thomson Reuters Web of Science Article | Citations
Scopus Citation Count Cited 27 times in Scopus Article | Citations
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Created: Wed, 04 Mar 2009, 16:06:25 EST by Mary-Anne Marrington on behalf of Faculty of Social & Behavioural Sciences