Understanding information system change: The relationship between reasons, goals, and types

Krell, Katharina, Matook, Sabine and Rohde, Fiona (2008). Understanding information system change: The relationship between reasons, goals, and types. In: W. Huang and H.H. Teo, Proceedings of the 2008 Pacific Asia Conference on Information Systems - Leveraging ICT for Resilient Organizations and Sustainable Growth in the Asia Pacific Region. Pacific Asia Conference on Information Systems PACIS 2008, Suzhou, China, (1202-1213). 3-7 July 2008.

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Author Krell, Katharina
Matook, Sabine
Rohde, Fiona
Title of paper Understanding information system change: The relationship between reasons, goals, and types
Conference name Pacific Asia Conference on Information Systems PACIS 2008
Conference location Suzhou, China
Conference dates 3-7 July 2008
Convener Association for Information Systems
Proceedings title Proceedings of the 2008 Pacific Asia Conference on Information Systems - Leveraging ICT for Resilient Organizations and Sustainable Growth in the Asia Pacific Region
Journal name 12Th Pacific Asia Conference On Information Systems (Pacis 2008)
Place of Publication Suzhou, China
Publisher Association for Information Systems
Publication Year 2008
Year available 2008
Sub-type Fully published paper
Open Access Status File (Author Post-print)
ISBN 9789624423013
Editor W. Huang
H.H. Teo
Volume 12
Start page 1202
End page 1213
Total pages 12
Collection year 2009
Language eng
Abstract/Summary Global competition and continuous innovation frequently trigger firms to alter their information systems (ISs). Recent studies indicate that the reasons behind IS changes strongly affect the progress of the changes and the benefits from change for firms. Until now change reasons have mainly been neglected in prior research. Hence, it remains unclear which change reasons exist and how exactly they affect IS changes. This paper aims to address this gap. We argue that change reasons affect IS changes because particular reasons result in particular goals that firms pursue with the changes. The goals can only be achieved with certain change types. A change type is a class of changes with similar characteristics, e.g. IS extension or IS merger. The selection of the change type affects the further course of the change and the change benefits. To provide justification for our argument, we first identify change reasons, goals, and types based on prior theory. Then, we develop a mapping that demonstrates the relations between reasons, goals, and types. Finally, we present three case studies to show that IS changes are more beneficial for firms if the reasons, goals, and types correspond with our mapping. Theoretical and practical implications are discussed.
Subjects 150302 Business Information Systems
150311 Organisational Behaviour
910406 Technological and Organisational Innovation
Keyword Information systems change
Change reason
Change goal
Change type
Q-Index Code E1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes CD Proceedings

 
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Created: Wed, 28 Jan 2009, 17:40:27 EST by Karen Morgan on behalf of UQ Business School