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Improving the quality of process reference models: A quality function deployment-based approach
Matook, S. and Indulska, M. (2009-01-07) Improving the quality of process reference models: A quality function deployment-based approach. Decision Support Systems, 47 1: 60-71.
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Matook_Indulska_DDS_2009.pdf
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299.19KB |
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| Author(s) |
Matook, S.
Indulska, M.
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| Title |
Improving the quality of process reference models: A quality function deployment-based approach
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| Journal name |
Decision Support Systems
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| Publication date |
2009-01-07
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| Year available |
2009
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| Volume number |
47
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| Issue number |
1
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| ISSN |
0167-9236
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| Start page |
60
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| End page |
71
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| Total pages |
12
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| Editor(s) |
Whinston, A. B.
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| Place of publication |
Amsterdam, Netherlands
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| Publisher |
Elsevier BV
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| Collection year |
2010
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| Language |
en
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| Subject |
C1
080603 Conceptual Modelling
150313 Quality Management
910402 Management
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| Abstract |
Little academic work exists on managing reference model development and measuring reference model quality, yet there is a clear need for higher quality reference models. We address this gap by developing a quality management and measurement instrument. The foundation for the instrument is the well-known Quality Function Deployment (QFD) approach. The QFD-based approach incorporates prior research on reference model requirements and development approaches. Initial evaluation of the instrument is carried out with a case study of a logistic reference process. The case study reveals that the instrument is a valuable tool for the management and estimation of reference model quality.
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| Keyword(s) |
reference model
reference model quality
frame of reference
quality function deployment
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