An alternative for whom? Access to ADR processes

Sourdin, Tania (2007). An alternative for whom? Access to ADR processes. In: , A Compendium of Research Papers Presented at the 2007 National ADR Research Forum in Melbourne. Third National Alternative Dispute Resolution Advisory Council Research Forum, Melbourne, Australia, (12-16). 13-14 July 2007.


Author Sourdin, Tania
Title of paper An alternative for whom? Access to ADR processes
Conference Paper Type Fully Published Paper
Conference name Third National Alternative Dispute Resolution Advisory Council Research Forum
Conference location Melbourne, Australia
Conference dates 13-14 July 2007
Convener Dr Samantha Hardy
Proceedings title A Compendium of Research Papers Presented at the 2007 National ADR Research Forum in Melbourne
Place published [Canberra, A.C.T.]
Publisher National Alternative Dispute Resolution Advisory Council
Publication date 2007
Year available 2007
Start page 12
End page 16
Total pages 5
Language eng
Abstract/Summary A body of research undertaken by the writer over the past five years has revealed that there are a number of factors that impact upon the use and access to complaints and alternative dispute resolution processes by disputants. In particular, the research has suggested that many disputants who may have grievances or concerns do not access or use complaints and dispute resolution services. The research identified that complainants and disputants who tend to take action when they have a complaint or a dispute tend to be located in certain geographical areas, have a higher socio economic status, and that age and gender can be an important factor in determining whether disputants will access complaints and dispute resolution processes.
Subjects 180123 Litigation, Adjudication and Dispute Resolution
180102 Access to Justice
Q-Index Code EX
Additional Notes The third national ADR Research Forum was convened by the National Alternative Dispute Resolution Advisory Council (NADRAC) in Melbourne on 13 and 14 July 2007. The aim of the Forum was to optimise research in ADR by promoting information sharing and collaborative effort among those involved in conducting or commissioning ADR research or evaluation. Over 100 participants and speakers took part in the Forum over the two days.

Document type: Conference Paper
Sub-type: Fully Published Paper
Collections: Excellence in Research Australia (ERA) - Collection
School of Social Science Publications
 
Versions
Version Filter Type
Citation counts: Google Scholar Search Google Scholar
Access Statistics: 94 Abstract Views  -  Detailed Statistics
Created: Fri, 16 Jan 2009, 12:52:53 EST by Paul Rollo on behalf of Marketing, Outreach and Corporate Services