Measuring the effects of business intelligence systems: The relationship between business process and organizational performance

Elbashir, M., Collier, P. A. and Davern, M. J. (2008) Measuring the effects of business intelligence systems: The relationship between business process and organizational performance. International Journal of Accounting Information Systems, 9 3: 135-153. doi:10.1016/j.accinf.2008.03.001

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Author Elbashir, M.
Collier, P. A.
Davern, M. J.
Title Measuring the effects of business intelligence systems: The relationship between business process and organizational performance
Journal name International Journal of Accounting Information Systems   Check publisher's open access policy
ISSN 1467-0895
Publication date 2008-09
Year available 2008
Sub-type Article (original research)
DOI 10.1016/j.accinf.2008.03.001
Volume 9
Issue 3
Start page 135
End page 153
Total pages 19
Editor Sutton, S. G.
Place of publication New York, NY
Publisher Elsevier Science
Collection year 2009
Language eng
Subject C1
150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
970115 Expanding Knowledge in Commerce, Management, Tourism and Services
Abstract Business intelligence (BI) systems provide the ability to analyse business information in order to support and improve management decision making across a broad range of business activities. They leverage the large data infrastructure investments (e.g. ERP systems) made by firms, and have the potential to realise the substantial value locked up in a firm's data resources. While substantial business investment in BI systems is continuing to accelerate, there is a complete absence of a specific and rigorous method to measure the realised business value, if any. By exploiting the lessons learned from prior attempts to measure business value of IT-intensive systems, we develop a newmeasure that is based on an understanding of the characteristics of BI systems in a process-oriented framework. We then employ the measure in an examination of the relationship between the business process performance and organizational performance, finding significant differences in the strength of the relationship between industry sectors. This study reinforces the need to consider the specific context of use when designing performance measurement for IT-intensive systems, and highlights the need for further research examining contextual moderators to the realisation of such performance benefits.
Keyword business value of IT-intensive systems
organizational performance measures
business process performance measures
industry effects
business intelligence systems
Q-Index Code C1
Q-Index Status Confirmed Code

Document type: Journal Article
Sub-type: Article (original research)
Collections: 2009 Higher Education Research Data Collection
UQ Business School Publications
 
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Created: Mon, 06 Oct 2008, 15:37:20 EST by Karen Morgan on behalf of UQ Business School