Supporting hospital doctors in the Middle East by email telemedicine: Something the industrialized world can do to help

Patterson, Victor, Swinfen, Pat, Swinfen, Roger, Azzo, Emil, Taha, Husen and Wootton, Richard (2007) Supporting hospital doctors in the Middle East by email telemedicine: Something the industrialized world can do to help. Journal of Medical Internet Research, 9 4: e30. doi:10.2196/jmir.9.4.e30

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Author Patterson, Victor
Swinfen, Pat
Swinfen, Roger
Azzo, Emil
Taha, Husen
Wootton, Richard
Title Supporting hospital doctors in the Middle East by email telemedicine: Something the industrialized world can do to help
Journal name Journal of Medical Internet Research   Check publisher's open access policy
ISSN 1438-8871
Publication date 2007-10
Year available 2007
Sub-type Article (original research)
DOI 10.2196/jmir.9.4.e30
Open Access Status DOI
Volume 9
Issue 4
Start page e30
Total pages 8
Editor G. Eysenbach
Place of publication Pittsburgh, Pa.
Publisher JMIR
Collection year 2008
Language eng
Subject C1
321013 Neurology and Neuromuscular Diseases
321299 Public Health and Health Services not elsewhere classified
730209 Rural health
730399 Health and support services not elsewhere classified
Formatted abstract
Since 1999, the Swinfen Charitable Trust has operated an email referral system between doctors in the developing world and specialists in the industrialized world. Since 2001, it has expanded its operation into the Middle East, in particular Iraq, an area of considerable conflict.


The aim was to compare referral patterns to the Trust from the Middle East with those received from the rest of the developing world and to look for qualitative evidence of health gain.


We analyzed referrals to the Swinfen Charitable Trust between July 2004 and June 2007 and compared these by speciality with those received from elsewhere during the same 3-year period. We asked two referring doctors for their views of the process, and we analyzed the total Middle Eastern referrals made to a single specialty (neurology).


Between July 2004 and June 2007, 283 referrals were received from four countries in the Middle East (Iraq, Afghanistan, Pakistan, Kuwait) and 500 cases were received from 22 other countries. The 283 cases resulted in 522 separate queries to specialists. The median time to specialist reply for the queries relating to the 283 Middle Eastern cases was 24.3 hours (interquartile range 6.1-63.3). There was a significant difference in case mix between the Middle East and the rest of the world (P < .001), with more obstetric referrals and fewer referrals in medical specialties and radiology. The referring doctors were helped greatly by the service. The neurologist was confident of the diagnosis in 20 of 26 referrals received (77%). Both referring doctors and the specialist were able to cite referred cases where management was improved as a result of the service.


Email telemedicine can be used in areas of conflict such as the Middle East. Perhaps surprisingly, trauma referrals are not increased but obstetric referrals are. Supporting individual doctor-patient encounters in this way is therefore often beneficial and is easily expandable. As well as improving care for individuals, email telemedicine provides effective case-based learning for local doctors, leading to improved care for subsequent similar patients.
Keyword telemedicine
electronic mail
developing countries
Middle East
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ
Additional Notes check affiliation for swinfen roger and patricia

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Created: Thu, 08 May 2008, 16:34:39 EST by Mrs Alison Freriks on behalf of Centre for On-Line Health