Consultation time in email-based, store-and-forward telemedicine

Caffery, Liam and Smith, Anthony C. (2007) Consultation time in email-based, store-and-forward telemedicine. Journal of Telemedicine and Telecare, 13 S3: 27-28. doi:10.1258/135763307783247365

Author Caffery, Liam
Smith, Anthony C.
Title Consultation time in email-based, store-and-forward telemedicine
Journal name Journal of Telemedicine and Telecare   Check publisher's open access policy
ISSN 1357-633X
Publication date 2007-12
Year available 2007
Sub-type Article (original research)
DOI 10.1258/135763307783247365
Volume 13
Issue S3
Start page 27
End page 28
Total pages 2
Editor R. Wootton
E. Krupinski
Place of publication London, United Kingdom
Publisher Royal Society of Medicine Press Limited
Collection year 2008
Language eng
Formatted abstract
We compared the consultation time for two different email-based counselling applications. Counsellors from a national service recorded consultation time for 17,309 teleconsultations during a 20-month period ending in March 2005. During the study period, the counselling service initially operated with an ordinary email application and later with a purpose-written email application. While using the ordinary email system the mean consultation time was 24.0 min (n = 8266, SD 14.6) and while using the purpose-written email application the mean consultation time was 23.2 min (n = 9041, SD 14.9). The mean observed difference in consultation time was 49 s (95% confidence interval 0.3–1.2 min). Although use of the purpose-written email application was significantly faster, it did not increase the number of teleconsultations that a counsellor could perform in a day.
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

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Created: Mon, 21 Apr 2008, 13:51:49 EST by Mrs Alison Freriks on behalf of Centre for On-Line Health