Meeting visitor needs: a handbook for managers and staff of visitor information centres

Ballantyne, Roy, Hughes, Karen, Deery, Marg and Bond, Nigel Meeting visitor needs: a handbook for managers and staff of visitor information centres. Gold Coast, Qld Australia: Sustainable Tourism Cooperative Research Centre, 2007.

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meeting_visitor_needs.pdf Full text (open access) application/pdf 3.71MB 718
Author Ballantyne, Roy
Hughes, Karen
Deery, Marg
Bond, Nigel
Title Meeting visitor needs: a handbook for managers and staff of visitor information centres
Place of Publication Gold Coast, Qld Australia
Publisher Sustainable Tourism Cooperative Research Centre
Publication year 2007
Sub-type Reference work, encyclopaedia, manual or handbook
Open Access Status
ISBN 9781920965686
Start page 1
End page 92
Total number of pages 92
Collection year 2008
Subjects 350504 Tourist Behaviour
710503 Tourism infrastructure development
AX
Formatted Abstract/Summary
This manual was devised to help overcome the professional isolation often experienced by staff working in Australian VICs (Visitor Information Centres). It is specifically designed to facilitate the sharing of ‘best practice’ approaches to information dissemination, customer service, staff training, sign and exhibit design and evaluation. Material is based on research in the areas of visitor studies; interviews with thirteen VIC managers; and surveys conducted with approximately 407 visitors at 18 VICs in Queensland, Victoria, Western Australia and the Northern Territory. The manual is written in a non-academic style and is designed to be used by managers, staff and volunteers. It includes photographs, discussion questions and checklists to enable you to evaluate and improve your services and facilities. The manual concludes with four case studies designed to describe examples of ‘best practice’ in more detail (see Appendix A).
Q-Index Code AX
Q-Index Status Provisional Code
Institutional Status UQ

 
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Created: Mon, 21 Apr 2008, 10:12:33 EST by Rosemaree Willett on behalf of School of Tourism