Diversity and Emotion: The New Frontiers in Organizational Behavior Research

Ashkanasy, N. M., Härtel, C. E. J. and Daus, C. S. (2002) Diversity and Emotion: The New Frontiers in Organizational Behavior Research. Journal of Management, 28 3: 307-338. doi:10.1177/014920630202800304

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Author Ashkanasy, N. M.
Härtel, C. E. J.
Daus, C. S.
Title Diversity and Emotion: The New Frontiers in Organizational Behavior Research
Journal name Journal of Management   Check publisher's open access policy
ISSN 0149-2063
Publication date 2002-06-01
Sub-type Critical review of research, literature review, critical commentary
DOI 10.1177/014920630202800304
Open Access Status File (Author Post-print)
Volume 28
Issue 3
Start page 307
End page 338
Total pages 32
Editor K. M. Kacmar
Publisher Pergamon Press
Collection year 2002
Language eng
Subject 380108 Industrial and Organisational Psychology
350201 Human Resources Management
Abstract This article provides a review of recent developments in two topical areas of research in contemporary organizational behavior: diversity and emotions. In the section called “Diversity,”we trace the history of diversity research, explore the definitions and paradigms used in treatments of diversity, and signal new areas of interest. We conclude that organizational behavior in the 21st century is evolving to embrace a more eclectic and holistic view of humans at work. In the section called “Emotions,” we turn our attention to recent developments in the study of emotions in organizations. We identify four major topics: mood theory, emotional labor, affective events theory (AET), and emotional intelligence, and argue that developments in the four domains have significant implications for organizational research, and the progression of the study of organizational behavior. As with the study of diversity, the topic of emotions in the workplace is shaping up as one of the principal areas of development in management thought and practice for the next decade. Finally, we discuss in our conclusion how these two areas are being conceptually integrated, and the implications for management scholarship and research in the contemporary world.
Keyword Diversity
Emotions in organizations
Mood Theory
Emotional labor
Affective Events Theory (AET)
Emotional Intelligence
Q-Index Code C1
Additional Notes This is an author version of an article originally published as Neal M. Ashkanasy, Charmine E.M. Hartel and Catherine S. Daus, (2002). Diversity and Emotion: The New Frontier in Organizational Behavior Research, Journal of Management, 28(3):307-338. doi: 10.1177/014920630202800304. Copyright 2002 Southern Management Association. All rights reserved. Single copies only may be downloaded and printed for user's personal research and study. This document is a journal review.

Document type: Journal Article
Sub-type: Critical review of research, literature review, critical commentary
Collections: Excellence in Research Australia (ERA) - Collection
UQ Business School Publications
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Citation counts: TR Web of Science Citation Count  Cited 147 times in Thomson Reuters Web of Science Article | Citations
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Created: Fri, 13 Apr 2007, 14:32:49 EST by Ms Michelle Rodriguez on behalf of UQ Business School