On the use of variable user goals to measure perceived usefulness

Zumpe, Sabine and Van der Heijden, Hans (2007). On the use of variable user goals to measure perceived usefulness. In: H. Öesterle, J. Schelp and R. Winter, Proceedings of the Fifteenth European Conference on Information Systems. Fifteenth European Conference on Information Systems, University of St Gallen, St Gallen, Switzerland, (1334-1343). 7-9 June, 2007.


Author Zumpe, Sabine
Van der Heijden, Hans
Title of paper On the use of variable user goals to measure perceived usefulness
Conference name Fifteenth European Conference on Information Systems
Conference location University of St Gallen, St Gallen, Switzerland
Conference dates 7-9 June, 2007
Convener Winter, R.
Proceedings title Proceedings of the Fifteenth European Conference on Information Systems
Journal name Proceedings of the 15th European Conference on Information Systems, ECIS 2007
Place of Publication St Gallen, Switzerland
Publisher European Conference on Information Systems
Publication Year 2007
Sub-type Fully published paper
Editor H. Öesterle
J. Schelp
R. Winter
Volume 15
Start page 1334
End page 1343
Total pages 10
Collection year 2008
Language eng
Abstract/Summary The usefulness of an information system depends on the goal that the user is trying to achieve with the system. Yet current user acceptance models treat user goals as static and not changeable. If different users have different goals for the same system, this may lead to inconsistent and unreliable assessments of perceived usefulness and information system acceptance. In our research, we demonstrate by an empirical study that perceived usefulness varies depending on the goals users have with the same system. We contribute with our work to the enrichment of user acceptance models by introducing the concept of layered user goals and an increasingly consistent measure of perceived usefulness.
Subjects 280111 Conceptual Modelling
700199 Computer software and services not elsewhere classified
E1
0806 Information Systems
Keyword Technology Acceptance Model
Perceived Usefulness
User Goals
Means-End-Chain
Q-Index Code E1
Q-Index Status Confirmed Code
Additional Notes Proceedings published on CD-ROM and and website.

 
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Created: Wed, 02 Apr 2008, 16:32:16 EST by Karen Morgan on behalf of UQ Business School