The effects of user characteristics on query performance in the presence of information request ambiguity

Ashkanasy, Neal, Bowen, Paul L., Rohde, Fiona H. and Wu, Chiu Yueh Alice (2007) The effects of user characteristics on query performance in the presence of information request ambiguity. Journal of Information Systems, 21 1: 53-82. doi:10.2308/jis.2007.21.1.53

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Author Ashkanasy, Neal
Bowen, Paul L.
Rohde, Fiona H.
Wu, Chiu Yueh Alice
Title The effects of user characteristics on query performance in the presence of information request ambiguity
Journal name Journal of Information Systems   Check publisher's open access policy
ISSN 0888-7985
1558-7959
Publication date 2007
Sub-type Article (original research)
DOI 10.2308/jis.2007.21.1.53
Open Access Status File (Author Post-print)
Volume 21
Issue 1
Start page 53
End page 82
Total pages 30
Editor B. M. Tuttle
Place of publication Sarasota, Fl
Publisher American Accounting Association
Collection year 2008
Language eng
Subject 350202 Business Information Systems (incl. Data Processing)
700299 Information services not elsewhere classified
C1
720403 Management
280104 Computer-Human Interaction
280103 Information Storage, Retrieval and Management
280000 Information, Computing and Communication Sciences
Abstract This paper investigates the effects of personality characteristics on individuals' abilities to compose queries from information requests containing various types of ambiguity. In particular, this research examines the effects of user personality characteristics on query performance in the presence of information requests that contained no extraneous, syntactic, or both extraneous and syntactic ambiguities. The results indicate that personality characteristics significantly affect users' abilities to compose accurate queries. Neuroticism, agreeableness, openness to experience, and conscientiousness significantly affected the number of errors made in the query formulations. Conscientiousness affected the length of time taken to compose the queries and neuroticism affected the confidence users had in the accuracy of their queries. Although several personality dimensions affected query performance, no significant interactions between personality dimensions and ambiguity were detected. Furthermore, both query complexity and information request ambiguity exhibited greater impacts on query performance than personality characteristics. Hence, organizations should attempt to train users to deal with query complexity and information request ambiguity before modifying their training programs for personality characteristics.
Keyword Information retrieval
Personality
NEO PI-R
Ambiguity
Q-Index Code C1
Q-Index Status Confirmed Code
Institutional Status UQ

 
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Created: Wed, 05 Mar 2008, 14:30:08 EST by Karen Morgan on behalf of UQ Business School