Competitive Tendering and Service Quality

Fraser, Lyn and Quiggin, John (1999) Competitive Tendering and Service Quality. Just Policy, 17 53-57.

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Author Fraser, Lyn
Quiggin, John
Title Competitive Tendering and Service Quality
Journal name Just Policy
Publication date 1999-01-01
Open Access Status File (Author Post-print)
Volume 17
Start page 53
End page 57
Subject 340209 Public Sector Economics
Abstract The policy of competitive tendering and contracting for the provision of public services has been widely adopted by Australian governments in recent years. There is strong evidence that competitive tendering and contracting leads to cost savings for governments. However, there is little agreement as to whether these cost savings are primarily realised through improvements in operating efficiency, or by shifting cost burdens from governments to employees and service users.
Keyword Outsourcing
Cleaning services
Competitive tenders
Contracting out of services
References Ascher, K. (1987), The politics of privatisation : contracting out public services, Macmillan Education, Basingstoke. Domberger, S., Hall, C. and Li, E. A. L. (1995), 'The determinants of price and quality in competitively tendered contracts', Economic Journal 105(433), 1454-70. Egan, J. T., Montesin, H. J., and Adena, M. A. (1995), NSW Teachers Federation School Cleaning Services Survey 1994, INSTAT Australia Pty Ltd. Evatt Research Centre (1990), Breach of Contract: Privatisation and the Management of Australian Local Government, Pluto Press, Sydney. Fraser, L. (1997), Impact of contracting out on female NESB workers: Case study of the NSW government cleaning service, Ethnic Communities' Council of NSW Inc. Ganley, J. and Grahl, J. (1988), 'Competitive tendering and efficiency in refuse collection: a critical comment', Fiscal Studies 9(1), 80-5. Industry Commission (1996), Competitive Tendering and Contracting by Public Sector Agencies, AGPS, Melbourne. Milne, R. and McGee, M. (1992), 'Compulsory competitive tendering in the NHS: a new look at some old estimates', Fiscal Studies 13(3), 96-111. Quiggin, J. (1994), 'The fiscal gains from contracting out: Transfers or efficiency improvements?', Australian Economic Review September, 97-102. Rimmer, S. (1993), Aspects of competitive tendering and contracting in local government administration (part of PhD thesis), University of New England. Savas, E. (1977), 'An empirical study of competition in municipal service delivery', Public Administration Review Nov/Dec, 717-24.

Document type: Journal Article
Collection: School of Economics Publications
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Created: Fri, 06 Feb 2004, 10:00:00 EST by Pauline Line