The impact of technology-based self-service on consumer satisfaction and commitment

Rowe, Amanda Tracy (2004). The impact of technology-based self-service on consumer satisfaction and commitment PhD Thesis, School of Business, The University of Queensland.

Author Rowe, Amanda Tracy
Thesis Title The impact of technology-based self-service on consumer satisfaction and commitment
School, Centre or Institute School of Business
Institution The University of Queensland
Publication date 2004-01-16
Thesis type PhD Thesis
Supervisor Coote, Leonard
McColl-Kennedy, Janet
Drennan, Judy
Total pages 282
Collection year 2004
Language eng
Subjects L
350204 Marketing and Market Research
780199 Other

Document type: Thesis
Collection: UQ Theses - Citation only
 
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Created: Fri, 24 Aug 2007, 18:23:18 EST