Demographic differences in perceived service quality across active and passive contact services

Ganesan-Lim, Cheryl and Bennett, Rebekah (2005). Demographic differences in perceived service quality across active and passive contact services. In: J. Wirtz, SERVSIG Research Conference 2005: Abstracts & Program. SERVSIG Research Conference 2005, Singapore, (40-40). 2-4 June, 2005.


Author Ganesan-Lim, Cheryl
Bennett, Rebekah
Title of paper Demographic differences in perceived service quality across active and passive contact services
Conference name SERVSIG Research Conference 2005
Conference location Singapore
Conference dates 2-4 June, 2005
Proceedings title SERVSIG Research Conference 2005: Abstracts & Program
Place of Publication Singapore
Publisher National University of Singapore and American Marketing Association
Publication Year 2005
ISBN 981-05-3136-2
Editor J. Wirtz
Start page 40
End page 40
Total pages 1
Language eng
Subjects EX
350204 Marketing and Market Research
720401 Marketing
Q-Index Code EX

Document type: Conference Paper
Collection: UQ Business School Publications
 
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Created: Thu, 23 Aug 2007, 20:34:33 EST