Re-conceptualizing service recovery: Matching organizational responses to customer orientations

Nguyen, Doan T. T. and McColl-Kennedy, Janet R. (2005). Re-conceptualizing service recovery: Matching organizational responses to customer orientations. In: J. Wirtz, SERVSIG Research Conference 2005: Abstracts & Program. 4th SERVSIG Research Conference 2005, Singapore, (24-24). 2-4 June, 2005.


Author Nguyen, Doan T. T.
McColl-Kennedy, Janet R.
Title of paper Re-conceptualizing service recovery: Matching organizational responses to customer orientations
Conference name 4th SERVSIG Research Conference 2005
Conference location Singapore
Conference dates 2-4 June, 2005
Proceedings title SERVSIG Research Conference 2005: Abstracts & Program
Place of Publication Singapore
Publisher National University of Singapore and American Marketing Association
Publication Year 2005
ISSN 1537-1034
Editor J. Wirtz
Start page 24
End page 24
Total pages 1
Language eng
Subjects EX
350204 Marketing and Market Research
720401 Marketing
Q-Index Code EX

 
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Created: Thu, 23 Aug 2007, 20:34:31 EST