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 Browse by Research Fields, Courses and Disciplines The Research Fields, Courses and Disciplines (Australian Standard Research Classification) is published by the Australian Bureau of Statistics (ABS catalogue number 1297.0) 1998. ABS data is used with permission from the Australian Bureau of Statistics -> 350000 Commerce, Management, Tourism and Services -> 350200 Business and Management -> 350204 Marketing and Market Research :

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  Abstract Views File Downloads Thomson Reuters Web of Science Citation Count Scopus Citation Count Altmetric Score
Pegg, S. A. (2001) 13 steps to sports marketing success for your sport and yourself. Australasian Leisure Management, 29 22-22. 330  
Rundle-Thiele, S. and Bennett, R. (2001) A brand for all seasons? A discussion of brand loyalty approaches and their applicability for different markets. Journal of Product and Brand Management, 10 1: 25-37. 465  
Weerawardena, J. (1999). A capability-based model of service innovation and sustained competitive advantage. In: J. R. McColl-Kennedy, A. Rowe, M. Hume and E. Manners, Proceedings of the International Services Marketing Conference /99: Unlocking the secrets to service success: Innovative thinking in technology, relationship management and the human interface. International Services Marketing Conference '99, Univ.of Qld, (48-50). April 5-7, 1999. 227  
Fitzgerald, L. M. (2000). A comparative study between online consumers and online users. In: M. Harker, South East Queensland Marketing Educators Group Annual Conference Proceedings. South East Queensland Marketing Educators Conference, University of the Sunshine Coast, Maroochydore, (78-90). Dec 1999. 79  
Sun, XM and Collins, R (2004) A comparison of attitudes among purchasers of imported fruit in Guangzhou and Urumqi, China. Food Quality And Preference, 15 3: 229-237. doi:10.1016/S0950-3293(03)00062-4 142   6 Cited 8 times in Scopus8 0
Bennett, R. and Rundle-Thiele, S. (2002) A comparison of attitudinal loyalty measurement approaches. Journal of Brand Management, 9 3: 193-209. 191  
Leo, W. W. C., Bennett, R. and Cierpicki, S. (2005) A comparison of Australian and Singaporean decision-making styles. Journal of Customer Behavior, 4 1: 17-45. 122  
Rundle-Thiele, S. and Bennett, R. (2003). A comparison of loyalty approaches. In: J.E. Lewin, Marketing across Borders and Boundaries: Understanding Cross-Functional and Inter-Disciplinary Interfaces Within an Increasingly Global Environment: World Marketing Congress Academy of Marketing Science. World Marketing Congress, Perth, (432-435). 11-14 June, 2003. 98  
Dagger, T. and Sweeney, J. (2007). A comparison of service quality attribute weights across service experiences. In: DeMoranville, C. W., Academy of Marketing Science, World Marketing Congress, Verona, Italy, 2007. World Marketing Congress 2007, Verona, Italy, (137-137). 11-14 July, 2007. 148  
Sun, X. T., Collins, R. J. and Kim, J. (2001). A Comparison of SOM Neural Networks and K-Means Clustering Using Real World Data: Chinese consumer attitudes towards imported fruit. In: M.L.A.T.M. Hertog; B.R. Mackay, Proceedings of the International Symposium on Applications of Modelling as an Innovative Technology in the Agri-Food-Chain. Model-IT, New Zealand, (185-191). 9-13 December 2001. 609   0
Pappu, Ravi and Quester, Pascale (2006) A consumer-based method for retailer equity measurement: Results of an empirical study. Journal of Retailing and Consumer Services, 13 5: 317-329. doi:10.1016/j.jretconser.2005.10.002 157 52 Cited 33 times in Scopus33 0
Cornwell, B., Cui, C. C., Mitchell, V., Schlegelmilch, B., Dzulkiflee, A. and Chan, J. (2005) A cross-cultural study of the role of religion in consumers' ethical positions. International Marketing Review, 22 5: 531-546. doi:10.1108/02651330510624372 268   10 Cited 22 times in Scopus22 0
Wei, S., Ruys, H. F. and Muller, T. E. (1999) A gap analysis of perceptions of hotel attributes by marketing managers and older people in Australia. Journal of Marketing Practice, 5 6/7/8: 200-212. 424  
Wirtz, J. and McColl-Kennedy, J. R. (2005). Aggressive consumer claiming behavior in a service recovery context. In: C. W. DeMoranville, Marketing in an inter-connected world: Opportunities and challenges. 12th Biennial World Marketing Congress, Muenster, Germany, (). 6-9 July, 2005. 296  
Hartel, C. E. (1999) A model for predicting the effects of employee-customer interactions on consumer attitudes, intentions, and behaviours. The role of emotional intelligence inservice encounters. Australian Journal of Communication, 26 2: 77-87. 68  
Sookbang, N., Yau, O. H. M. and McColl-Kennedy, J. R. (1992). A model of the determinants of perceived service quality and satisfaction: A preliminary study. In: O. H. M. Yau and W. F. Shepherd, Problems & prospects in international business : perspectives from Asia. Academy of International Business, Southeast Asia Regional Conference (AIBSEAR), Brisbane, Australia, (567-573). 21-24 June, 1992. 428  
Dembla, P. and Cornwell, B. T. B. (2001). Analysis of instruments in global information technology. In: P.Palvia, 2nd Annual Global Information Technology Management World Conference. , Dallas TX, (). June 10-12, 2001. 48  
McColl-Kennedy, J. R. and Fetter, R. E. (2001) An empirical examination of the involvement of external search relationship in services marketing. Journal of Services Marketing, 15 2: 82-98. 88  
Mizerski, K., Miller, R. and Mizerski, R. (2001). A new paradigm to evaluate pathological gambling behaviour. In: Lessons of the past: Proceedings of the 10th National Association for Gambling studies Conference. , Mildura, South Australia, (). November,2000. 67  
Dagger, Tracey and Sweeney, Jillian (2004). A new perspective on service quality: A multi-dimensional, hierarchical scale. In: Jim Wiley and Peter Thirkell, Marketing Accountabilities and Responsibilities: ANZMAC 2004 Conference Proceedings. ANZMAC 2004: Australian and New Zealand Marketing Academy Conference, Wellington, New Zealand, (1-8). 29 November-1 December 2004. 141  
Brown, M., Pope, N. K. L. and Voges, K. (2003). An examination of the effect of sponsorship stimuli on consumer perceptions of concrete and abstract brand attributes. In: G. Geursen, R. Kennedy and M. Tolo, ANZMAC2003 Proceedings: A Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution. ANZMAC 2003, Adelaide, South Australia, (229-236). 1-3 December 2003. 121  
Fitzgerald, L. M., Kiel, G. C. and Boyle, M. V. (2001). An exploratory study of comsumers' perceptions and experiences with online purchasing. In: S.Chetty and B. Collins, Proceedings of the Australian and New Zealand Marketing Academy Conference. Bridging Marketing Theory and Practice, Massey University, Auckland, NZ, (). 1-5 December,2001. 55  
McColl-Kennedy, J. R. and Anderson, R. B. (2000). Anger and optimism as mediators in the relationship between leadership style, organization-based self esteem and organizational commitment. In: Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred P. Zerbe, Conference Program and Abstracts. 2nd International Conference on Emotions and Organizational Life, Ryerson Polytechnic University, Toronto, Canada, (17-18). 9-11th August, 2000. 312  
Coote, L. V., Forrest, E. J. and Tam, T. W. (2003) An investigation into commitment in non-Western industrial marketing relationships. Industrial Marketing Management, 32 7: 595-604. doi:10.1016/S0019-8501(03)00017-8 121   47 Cited 63 times in Scopus63 0
Ackfeldt, A. L. and Coote, L. V. (2000). An investigation into the antecedents of organizational citizenship behaviours. In: A. O'Cass, Visionary Marketing for the 21st Century: Facing the Challenge. ANZMAC 2000, Gold Coast, Australia, (217-222). 28 Nov - 1 Dec 2000. 70  
Coote, L. V. (2000). An investigation into the antecedents of service orientation. In: A. O'Cass, Visionary Marketing for the 21st Century: Facing the Challenge. ANZMAC 2000, Gold Coast, Queensland, (211-216). 28 Nov - 1 Dec 2000. 49  
Fitzgerald, L. M. (1999). An investigation into the pre-purchase stage of on-line consumer decision making. In: J. R. McColl-Kennedy, A. Rowe, M. Hume and E. Manners, Proceedings of the International Services Marketing Conference. International Services Marketing Conference, Univ.of Qld, (38-40). April 5-7, 1999. 236  
Keeffe, Dominique, Bennett, Rebekah and Tombs, Alastair (2006). An investigation of cognitive, emotional and negative behavioural responses to service recovery strategies. In: George J. Avlonitis, Nikolaos Papavassiliou and Paulina Papastathopoulou, Sustainable Marketing Leadership: A synthesis of polymorphous axioms, strategies and tactics. Proceedings of the 35th EMAC Conference. European Marketing Academy Conference (35th, EMAC, 2006), Athens, Greece, (1-11). 23-26 May 2006. 86  
Coote, L. V. and Cornwell, T. B. (2007). Antecedents and consequences of identification in international expansion. In: Engilbertsson, H. O., Flexible Marketing in an Unpredictable World: Proceeding of the 36th EMAC conference. European Marketing Academy Conference: Flexible marketing in an unpredictable world, Reykjavik, Iceland, (1-10). 22-25 May, 2007. 87  
Fitzgerald, L. M. and Kiel, G. C. (2001). Applying a comsumer acceptance of technology model to examine adoption of online purchasing. In: S.Chetty and B. Collins, Proceedings of the Australian and New Zealand Marketing Academy Conference. Bridging Marketing Theory and Practice, Massey University, Auckland, NZ, (). 1-5 December,2001. 75  
Rose, Patricia and Sullivan Mort, Gillian (2001). Applying MEC theory to understanding comsumer motivation for hedonic products : The role of values. In: G.W. Marshall and S.J. Grove, 2001 AMA Educators' Proceedings2001: Enhancing Knowledge Development in Marketing. 2001 AMA Summer Educators' Conference, Washington, DC. 11-14 August 2001, (249-250). 11-14 August, 2001. 199  
McDonald, L. and Hartel, C. E. (2000). Applying the involvement construct to organisational crises. In: Australia and New Zealand Marketing Academy Conferenct (ANZMAC) 2000. , Gold Coast, Australia, (). Nov29-Dec1,2000. 85  
Kiel, G. C. (2002). Are commodities different? A case study analysis of the world copper industry. In: Marketing in a Changing World: 31st European Marketing Academy Conference: marketing in a Changing World: Scope, Opportunity and Challenges: Proceedings of the 31st EMAC Conference. 31st European Marketing Academy Conference, Brago, Portugal, (). 28-31 May, 2002. 98  
Rundle-Thiele, S. and Bennett, R. (2001). A rose by any other name: An examination of the relationship between satisfaction and service loyalty. In: S. Chetty and B. Collins, Proceedings of the Australian and New Zealand Marketing Academy Conference. Bridging Marketing Theory and Practice, Massey University, Auckland, NZ, (). 1-5 December, 2001. 41  
Voges, K., Pope, N. K. L. and Brown, M. (2003). A rough cluster analysis of shopping orientation data. In: G. Geursen, R. Kennedy and M. Tolo, ANZMAC 2003 Proceedings: A Celebration of Ehrenberg & Bass: Marketing Discoveries, Knowledge and Contribution. ANZMAC 2003, Adelaide, (1625-1631). 1-3 December, 2003. 158  
Bennett, R., Coote, L. V. and Dann, S. (2000). A structural model of brand loyalty. In: R. Kerley, Managing Across Boundaries. British Academy of Management Annual Conference, Edinburgh, UK, (389-389). 13-15 Sept 2000. 324  
Ng, H. M. S. (2002). A study of experiential consumption amongst loyal football fans. In: A. Pinnington, 4th Annual RHD Student Colloquium - Abstracts. 2002 Research Student Colloquium, Riverglenn Conference Centre, Indooroopilly, (50-50). 1 June, 2002. 69  
Ackfeldt, Anna-Lena and Coote, Leonard V. (2005) A study of organizational citizenship behaviors in a retail setting. Journal of Business Research, 58 2: 151-159. doi:10.1016/S0148-2963(03)00110-3 246 7 22 Cited 29 times in Scopus29 0
Bennett, R., Hartel, C. and McColl-Kennedy, J. R. (2004). A taxonomy of expressed emotion in complaints. In: Jose L. Manuera-Aleman, Worldwide Marketing. 33rd European Marketing Academy Conference (EMAC), Murcia, Spain, (). 18-21 May 2004. 204  
Chien, Pi-Hsuan Monica, Cornwell, T. Bettina and Stokes, Robyn (2005). A theoretical framework for analysis of image transfer in multiple sponsorships. In: Sharon Purchase, ANZMAC 2005 Conference Proceedings: Broadening the Boundaries. Australia and New Zealand Marketing Academy Conference (ANZMAC, 2005), Fremantle, WA, Australia, (17-25). 5-7 December 2005. 225  
Sun, T. X. and Collins, R. J. (2002) Attitudes and Consumption Valies of Consumers of Imported Fruit in Guangzhou, China. International Journal of Consumer Studies, 26 1: 34-43. 77  
Bennett, R. and Rundle-Thiele, S. (2000). Attitudinal loyalty - Personality trait or brand specific?. In: A. O'Cass, Visionary Marketing for the 21. ANZMAC 2000, Gold Coast, Queensland, (97-101). 01-03 Dec 2000. 131  
Beatson, A. T. and Coote, L. V. (2002). Attributes of service delivery modes and their impact on customer satisfaction. In: R. N. Shaw, S. Adam and H. McDonald, Proceedings of the Australian and New Zealand Marketing Academy Conference. Australian and New Zealand Marketing Academy Conference, Geelong, Vic, (561-568). 2-4 December, 2002. 192  
Ng, Sandy, Russell-Bennett, Rebekah and Dagger, Tracey (2007) A typology of mass services: The role of service delivery and consumption purpose in classifying service experiences. Journal of Services Marketing, 21 7: 471-480. doi:10.1108/08876040710824834 318   Cited 21 times in Scopus21 0
Previte, J. A. and Bennett, R. (2004). Austin Power's SMS Message. In G. Pascale, R. L. McGuiggan, W. D. Perreault and E. J. McCarthy (Ed.), Marketing : creating and delivering value 4th ed. (pp. 107-110) Sydney, Australia: McGraw-Hill. 88  
McColl-Kennedy, J. R., Rundle-Thiele, S. and Ward, S. (2006). Australia: Changing consumer behavior and marketing. In A. Pecotich and C. J. Schultz II (Ed.), Handbook of Markets and Economies: East Asia, South-East Asia, Australia, New Zealand (pp. 23-46) Armonk, New York: M. E. Sharpe. 251  
McColl-Kennedy, Janet R. (1998). Australia: Changing consumer behaviour. In Anthony Pecotich and Clifford J. Schultz II (Ed.), Marketing and consumer behavior in East and South-east Asia (pp. 25-62) Sydney: McGraw-Hill. 825  
Australian marketing: A casebook. Edited by Janet R. McColl-Kennedy, Oliver H. M. Yau and Reg Hardman Sydney: Harper & Row, 1990. 53  
Bennett, R. and Rundle-Thiele, S. (2003). Australian marketing education: Examining the skills/knowledge content. In: G. Geursen, R. Kennedy and M. Tolo, ANZMAC 2003 Proceedings: A Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution. Australian and New Zealand Marketing Academy Conference, Adelaide, South Australia, (1302-1309). 1-3 December, 2003. 55  
Kiel, Geoffrey C., McVey, Phillip and McColl-Kennedy, Janet R. Australian marketing planning practices. St Lucia: Department of Management, The University of Queensland, 1985. 77  

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