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Rundle-Thiele, S. and Bennett, R. (2001) A brand for all seasons? A discussion of brand loyalty approaches and their applicability for different markets. Journal of Product and Brand Management, 10 1: 25-37. 465  
Bennett, R. and Rundle-Thiele, S. (2002) A comparison of attitudinal loyalty measurement approaches. Journal of Brand Management, 9 3: 193-209. 190  
Leo, W. W. C., Bennett, R. and Cierpicki, S. (2005) A comparison of Australian and Singaporean decision-making styles. Journal of Customer Behavior, 4 1: 17-45. 121  
Rundle-Thiele, S. and Bennett, R. (2003). A comparison of loyalty approaches. In: J.E. Lewin, Marketing across Borders and Boundaries: Understanding Cross-Functional and Inter-Disciplinary Interfaces Within an Increasingly Global Environment: World Marketing Congress Academy of Marketing Science. World Marketing Congress, Perth, (432-435). 11-14 June, 2003. 97  
Russell-Bennett, Rebekah, Härtel, Charmine E. J., Worthington, Steve and Dickson, Paul A. (2006). A functional approach to brand loyalty: An exploratory study. In: George J. Avlonitis, Nikolaos Papavassiliou and Paulina Papastathopoulou, Sustainable Marketing Leadership: A synthesis of polymorphous axioms, strategies and tactics. Proceedings of the 35th EMAC Conference. EMAC 2006: 35th European Marketing Academy Conference, Athens, Greece, (). 23-26 May 2006. 130  
Bennett, R., Ma, R. and Hartel, C. (2004) A model of the affective and cognitive events in expatriate assignments. Journal of Doing Business Across Borders, 3 1: 7-16. 62  
Gallegos, Danielle, Russell-Bennett, Rebekah and Previte, Joesphine (2011) An innovative approach to reducing risks associated with infant feeding: The use of technology. Journal of Nonprofit and Public Sector Marketing, 23 4: 327-347. doi:10.1080/10495142.2011.623504 36   Cited 2 times in Scopus2 1
Bennett, Rebekah. (2001). A study of brand loyalty in the business-to-business services sector PhD Thesis, School of Business, The University of Queensland. 245 5
Bennett, R., Hartel, C. and McColl-Kennedy, J. R. (2004). A taxonomy of expressed emotion in complaints. In: Jose L. Manuera-Aleman, Worldwide Marketing. 33rd European Marketing Academy Conference (EMAC), Murcia, Spain, (). 18-21 May 2004. 189  
Previte, J. A. and Bennett, R. (2004). Austin Power's SMS Message. In G. Pascale, R. L. McGuiggan, W. D. Perreault and E. J. McCarthy (Ed.), Marketing : creating and delivering value 4th ed. (pp. 107-110) Sydney, Australia: McGraw-Hill. 87  
Bennett, R. and Rundle-Thiele, S. (2003). Australian marketing education: Examining the skills/knowledge content. In: G. Geursen, R. Kennedy and M. Tolo, ANZMAC 2003 Proceedings: A Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution. Australian and New Zealand Marketing Academy Conference, Adelaide, South Australia, (1302-1309). 1-3 December, 2003. 54  
Bennett, R. (2001). Back to the future: Lessons for the future of brand loyalty reserch from the past. In: M.Gardiner, MRSA Conference 2001. , Brisbane, QLD, (). 23-26 September, 2001. 86  
Bennett, R. (2003). Buy Australian. In P. Kotler, S. Adam, L. Brown and G. Armstrong (Ed.), Principles of Marketing 2nd ed. (pp. 245-247) Sydney: Prentice-Hall. 53  
Bennett, R. (2003). Communication in Services Marketing. In J. R. McColl-Kennedy (Ed.), Services Marketing: A Managerial Approach 1st ed. (pp. 236-267) Brisbane, Qld: John Wiley & Sons. 261  
Leo, W. W. C., Bennett, R. and Hartel, C. (2005) Cross-cultural differences in consumer decision-making styles. Cross Cultural Management: An International Journal, 12 3: 32-62. 133  
Bennett, R. and Rundle-Thiele, S. (2004) Customer satisfaction should not be the only goal. Journal of Services Marketing, 18 7: 514-523. 86  
Ganesan-Lim, Cheryl and Bennett, Rebekah (2005). Demographic differences in perceived service quality across active and passive contact services. In: J. Wirtz, SERVSIG Research Conference 2005: Abstracts & Program. SERVSIG Research Conference 2005, Singapore, (40-40). 2-4 June, 2005. 55  
Härtel, Charmine E. J., Bennett, Rebekah and Lloyd, Shannon (2006). Emotional expression and the gender divide. In: 2006 Academy of Management Annual Meeting Proceedings. 2006 Academy of Management Annual Meeting: Knowledge, Action and the Public Concern, Atlanta, Georgia., (223-223). 11-16 August 2006. 60  
Bennett, R., Hartel, C., McColl-Kennedy, J. R. and James, C. E. (2003). Emotions and complaining behaviour following a service failure. In: Dennis H. Nagao, Democracy in a Knowledge Economy. 63rd Annual Meeting of the Academy of Management, Seattle, Washington, (). 1-6 August, 2003. 106  
Bennett, R., Hartel, C. E. J. and McColl-Kennedy, J. R. (2005) Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R. Industrial Marketing Management, 34 1: 97-107. doi:10.1016/j.indmarman.2004.08.003 278 3 48 Cited 78 times in Scopus78 0
Hartel, C., Bennett, R., Russell, K. and Panipucci, D. (2005). Experienced emotional labour from work-related emotional regulation: What has emotional intelligence got to do with it?. In: B. Myors, Conference Handbook: 6th Industrial & Organizational Psychology Conference. 1995 - 2005: A Decade of Progress in Science & Practice. Industrial and Organizational Psychological Conference 2005, Surfers Paradise, Gold Coast, (50-50). 30 June - 3 July, 2005. 115  
Hartel, Charmine E.J. and Russell-Bennett, Rebekah (2010) Heart versus mind: The functions of emotional and cognitive loyalty. Australasian Marketing Journal, 18 1: 1-7. doi:10.1016/j.ausmj.2009.10.003 83 10 Cited 7 times in Scopus7 0
Härtel, Charmine E. J., Russell-Bennett, Rebekah, Lloyd, Shannon L. and Russell, Kay (2008). Heart vs mind: What function do emotional and cognitive loyalty serve?. In: Neal Ashkanasy, Charmine Härtel and Wilf Zerbe, Emonet VI: Sixth International Conference on Emotions and Organizational Life. Conference Program and Paper Abstracts. Emonet VI: Sixth International Conference on Emotions and Organizational Life, Fontainebleau, France, (13-13). 17-19 July 2008. 144  
Bennett, R. and Bove, L (2001) Identifying the key issues for measuring loyalty. Australian Journal of Market Research, 9 2: 27-44. 68  
Rundle-Thiele, S., Bennett, R. and Leo, W. W. C. (2005). Investigating consumer decision making styles in goods and services. In: J. Wirtz, SERVSIG Research Conference 2005: Abstracts & Program. SERVSIG Research Conference 2005, Singapore, (49-50). 2-4 June, 2005. 132  
Leo, W. W. C., Bennett, R. and McColl-Kennedy, Janet R. (2005). LMCX Model: A triadic approach for effective service delivery and service recovery. In: J. Wirtz, SERVSIG Research Conference 2005: Abstracts & Program. 4th SERVSIG Research Conference 2005, Singapore, (37-37). 2-4 June, 2005. 78  
Bennett, R. and Whealey, M. (2001). Look up Clarkstown show. In Nigel Pope and Doug Turco (Ed.), Sport and Event Marketing (pp. 1-1) Sydney, Australia: McGraw-Hill. 32  
Andrews, L. M., Drennan, J.C. and Bennett, R. (2005). Mobile phone consumption and implications for SMS marketing. In: 34th EMAC Conference Proceedings: Rejuvenating marketing: Contamination, innovation, integration. 34th EMAC Conference, Milan, Italy, (). 24-27 May, 2005. 88  
Bennett, R. and Previte, J. A. (2004). Monaro - a retro revival. In G. Pascale, R. L. McGuiggan, W. D. Perreault and E. J. McCarthy (Ed.), Marketing : creating and delivering value 4th ed. (pp. 548-551) Sydney, Australia: McGraw-Hill. 37  
Previte, J. A., Bennett, R. and Drennan, J. C. (2004). New directions in social marketing: exploring the role of social entrepreneurs and the application of a meso-marketing paradigm. In: G. Sullivan Mort, Proceedings of the Inaugural Australasian Nonprofit Marketing Conference 2004: Nonprofit Marketing: Perspectives and Advances. Inaugural Australasian Nonprofit Marketing Conference, Canberra, (1-6). 23-24 September, 2004. 320  
Bennett, R., Hodkinson, C. and Ng, H. M. S. (2004). On the field the Brisbane AFL Lions roar - but purr over their fans to win a Lion's share of the market!. In P. Kotler, L. Brown, S. Adam and G. Armstrong (Ed.), Marketing 6th ed. (pp. 70-73) Frenchs Forest, NSW: Prentice-Hall. 98  
Bennett, R. (2004) Resilience in the face of adversity. Marketing Update, October 9-10. 62  
Bennett, R. and Rundle-Thiele, S. (2005) The brand loyalty life cycle: Implications for marketers. Journal of Brand Management, 12 4: 250-263. 363  
Bennett, R., Hartel, C. E. J. and Russell, K. I. (2004). The dynamic nature of emotional and cognitive responses to cognitive, affective and mixed consumer events. In: R. Bennett, Book of Abstracts: 2nd Brisbane Symposium on Emotions and Worklife. 2nd Brisbane Symposium on Emotions and Worklife, Brisbane, (9-9). 26 November, 2004. 43  
Bennett, R., Coote, L. V., Hartel, C. and McColl-Kennedy, J. R. (2002). The impact of the client-service provider relationship on loyalty in a business services setting. In: G. Elliott and J. Barnes, New Horizons in Services Marketing. 2nd ServSIG Research Conference 2001, Sydney, Australia, (8-9). 26-28 May, 2001. 73  
Bennett, R., Hartel, C. and McColl-Kennedy, J. R. (2002). The influence of cognitive and emotional variables on attitudinal loyalty in a business-to-business service setting. In: J. R. McColl-Kennedy and S. Rundle-Thiele, Emerging issues in services marketing: Emotions, e-marketing and encounters. 2nd International Services Marketing Conference, The University of Queensland, Brisbane, (13-14). 3-5 July, 2002. 96  
Drennan, J. C., Bennett, R. and Andrews, T. (2001). The quest to educate the knowledge worker of the future. In: M.Mahony and A.Gofers et al, Open and Distance Learning of Australia,15th Biennial Forum. 2001 Education Odyssey: Continuing the journey through adaption and innovation, Sydney, (). September 24-27,2001. 76  
Bennett, R. (2005) The role of sharks in the ecosystem. Marine Education, 1-6. 149